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Front Desk Ambassador

1 month ago

Pittsburgh, Pennsylvania, United States Faros Property Management LLC Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Concierge to join our team at Faros Properties. As a key member of our community, you will be responsible for providing exceptional customer service to residents, guests, and team members.

Key Responsibilities
  • Manage front desk operations, including responding to inquiries, resolving issues, and providing information to residents and guests.
  • Coordinate with management and maintenance teams to ensure seamless communication and issue resolution.
  • Monitor and maintain visual contact via camera system to ensure building security and safety.
  • Answer phones, respond to emails, and manage front desk email.
  • Announce leasing walk-ins, appointments, and move-ins, and direct to the appropriate department.
  • Assist residents with move-in and move-out procedures, and coordinate with leasing and management staff as needed.
  • Accept maintenance requests from residents and enter into Yardi if applicable.
  • Call designated on-call maintenance personnel for emergencies and inform residents of the expected arrival time and name.
  • Respond and document all noise complaints, pet violations, resident amenity areas violations, and resident/guest violations.
  • Log and tag any parking violations, and call the tow company when applicable.
  • Pull keys for residents/vendors/guests as needed.
  • Organize, log, and mark packages.
  • Keep lobby area and front desk clean and organized.
  • Assist leasing and management staff with administrative tasks.
  • Maintain open communication with Property Manager and other community staff.
Requirements
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively and professionally present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.
  • Working knowledge of Microsoft Office and proficiency in online/technological systems.
  • Ability to lift/move up to 10lbs and occasionally up to 50lbs without assistance.
  • Strong organizational and communication skills.
  • Must complete and pass Fair Housing training (provided).
Benefits
  • Sick time accrual.
  • Employee garage parking.
  • Uniform shirts provided.
  • On-site complimentary coffee/tea station.
  • Free Union Fitness membership available.
  • Monthly team lunches.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.