Patient Access Representative

4 days ago


Oklahoma City Oklahoma, United States Mercy Full time
About the Role

We are seeking a highly skilled and compassionate Patient Access Representative to join our team at Mercy. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Schedule patient appointments and manage patient messages in a fast-paced contact center environment
  • Deliver excellent customer service using exceptional telephone etiquette and provide patients with general information regarding appointments, messages, or general Mercy questions
  • Work collaboratively with healthcare professionals to ensure seamless patient care
  • Meet productivity standards and maintain a high level of accuracy in data entry
Requirements
  • High School Diploma or Equivalent
  • Telephone Customer Service experience or Face-to-Face Customer Service experience or Previous Healthcare experience
  • Data Entry skills and ability to multi-task
  • Professional, courteous, and compassionate attitude
  • Type 60 wpm
What We Offer
  • Day-one comprehensive health, vision, and dental coverage
  • PTO and tuition reimbursement
  • Employer-matched retirement funds
  • A supportive community that values compassion and professionalism


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