Patient Access Representative

4 months ago

Oklahoma City, United States Healthcare Partners Investments Full time
Description

$500 Sign on Bonus for Full Time Patient Access Rep

The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility.

Essential Functions:
  • Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.
  • Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.
  • Obtain, validate and accurately enter in the computer system, the patient's demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician's office or the patient via direct contact, telephone or fax.
  • Thoroughly review the MPI so that duplicate medical records numbers are avoided.
  • Obtain signatures on all necessary forms and documents required by hospital and by law.
  • Ensure MSP Questionnaire is completed for every Medicare registration.
  • Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient's arrival.
  • Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.
  • Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.
  • Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.
  • If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.
  • Log cash collected, generate receipts, and maintain balanced cash at all times.
  • Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.
  • Consistently obtain and copy/scan insurance cards and driver licenses.
  • Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.
  • Perform the reception/greeter function at the front desk entrance as needed.
  • Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).
  • Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
  • Meet established quality and productivity standards for self and for the team.
  • Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.
  • Foster and reinforce team-based results.
  • Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.
  • Ensure patient confidentiality adhering to HIPAA guidelines.
  • Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.
  • Track and monitor productivity as requested.
  • Keep Department Director or Team Lead apprised of any delays in the registration process.
  • Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.
  • Perform other duties as assigned.
Accountability:
  • Reports to: Director or Manager, Team Leader, Patient Access
  • Supervises: None
Required Physical Demands:
  • Strength (Lift, Carry, Push, Pull): Sedentary; exerting up to 10 pounds of force occasionally
  • Standing/Walking: Occasionally; activity exists up to 1/3 of the time
  • Keyboard/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
  • Talking (Must be able to effectively communicate verbally): Yes
  • Seeing: Yes
  • Hearing: Yes
  • Color Acuity: No
Environmental Conditions:

High exposure to hazardous risks including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment and chemicals, and must follow standard precautions. Heavy work volume and high degree of accuracy required. May be required to work weekends or flex schedules. May be required to travel, and during travel, may be exposed to inclement weather conditions.

Requirements

Qualifications:
  • High School graduate or equivalent required; 2 years college preferred.
  • Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.
  • Working knowledge of governmental regulations and other reimbursement criteria preferred.
  • Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.
  • Excellent verbal and written communication as well as interpersonal skills required.
  • Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.
  • Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.
  • Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress.
  • Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.
  • Demonstrated ability to think and act decisively in a timely manner.
  • Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.

  • Patient Access Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    Job DescriptionJob Title: Patient Access RepresentativeJob Summary:The Patient Access Representative is a vital member of our team at Healthcare Partners Investments, responsible for ensuring the smooth and efficient registration process for patients. This role requires excellent communication and organizational skills, as well as the ability to work in a...

  • Patient Access Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    Job SummaryThe Patient Access Representative is responsible for ensuring the accurate and efficient registration of patients receiving services at our facility. This role involves gathering and verifying patient information, obtaining signatures on required forms, and collecting co-payments and insurance information.Key ResponsibilitiesCommunicate with...

  • Patient Access Representative

    2 months ago

    Oklahoma City, United States Oklahoma Medical Research Foundation Full time

    Overview: Founded in 1946, the Oklahoma Medical Research Foundation (OMRF) is among the nations oldest, most respected independent, nonprofit biomedical research institutes. OMRF is dedicated to understanding and developing more effective treatments for human diseases, focusing on critical research areas such as Alzheimers disease, cancer, lupus, Multiple...

  • Patient Access Coordinator

    4 weeks ago

    Oklahoma City, Oklahoma, United States UMC Health System Full time

    We are committed to providing exceptional patient care and service at UMC Health System. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive the best possible experience from the moment they arrive at our facilities.Job SummaryThis position is responsible for completing the registration process for...

  • Patient Access Representative Imaging Scheduler

    1 month ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative Imaging Scheduler to join our team at Healthcare Partners Investments. As a key member of our patient access team, you will be responsible for ensuring the smooth and efficient registration of patients for imaging services.Key ResponsibilitiesSchedule imaging...

  • Patient Access Representative

    4 weeks ago

    Kansas City, Missouri, United States University Health Full time

    Job SummaryThe Ancillary Access Representative is a key member of the University Health team, responsible for ensuring seamless patient access to our healthcare services. This role requires strong communication and organizational skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities* Perform all outpatient and...

  • Patient Access Representative

    1 month ago

    Elizabeth City, North Carolina, United States Sentara Healthcare Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly skilled Patient Access Representative to join our team at Sentara Healthcare. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, providing exceptional customer service, and maintaining accurate and up-to-date patient...

  • Patient Access Representative

    1 month ago

    Traverse City, United States Munson Healthcare Full time

    Requisition #: 60703 Total hours worked per week: 40 DescriptionSchedule: 4pm-12:30am; One Saturday 2-10:30p approximately every 8 weeksFind more than your next job. Find your community.We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and...

  • Patient Access Representative

    3 days ago

    Traverse City, United States Munson Healthcare Full time

    Requisition #: 60803 Total hours worked per week: 40 DescriptionSchedule: Day shift, typically M-F, One Saturday/monthEligible for $3,000 Sign on Bonus!Find more than your next job. Find your community.We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family,...

  • Patient Access Coordinator

    1 month ago

    Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Healthcare Partners Investments. As a key member of our patient access team, you will be responsible for ensuring the complete and accurate registration of all patients obtaining services at our facility.Key ResponsibilitiesAccurately gather and...

  • Patient Access Representative

    4 weeks ago

    Traverse City, United States Munson Healthcare Full time

    Requisition #: 60703 Total hours worked per week: 40 DescriptionSchedule: 4pm-12:30am; One Saturday 2-10:30p approximately every 8 weeks Find more than your next job. Find your community. We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and...

  • Patient Access Representative

    5 months ago

    Oklahoma City, United States Healthcare Partners Investments Full time

    Description$500 Sign on Bonus for Full Time Patient Access Rep!The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office,...

  • Patient Access Representative

    4 months ago

    Traverse City, United States Munson Healthcare Full time

    Requisition #: 59848 Total hours worked per week: variable DescriptionSchedule: PRN, variable hours/weekFind more than your next job. Find your community.•We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors - and it's special to be...

  • Patient Access Coordinator

    4 weeks ago

    Oklahoma City, Oklahoma, United States SSM Health Full time

    Job Summary:As a Patient Access Representative at SSM Health, you will play a vital role in ensuring seamless patient experiences. Your primary responsibility will be to communicate with patients, participants, and staff to accurately schedule procedures and gather necessary demographic, insurance, and clinical information.Key Responsibilities:Gather and...

  • Patient Access Representative

    4 weeks ago

    Kansas City, Missouri, United States Truman Medical Centers Full time

    Job SummaryServes as a front-line representative for Truman Medical Center by interviewing patients and/or other sources to obtain demographic and financial data, accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.Key ResponsibilitiesVerifies...

  • Patient Access Representative

    4 weeks ago

    Watford City, North Dakota, United States McKenzie Health Full time

    Job Summary:The Patient Access Representative will perform various registration functions for McKenzie Health. This role involves providing general information to patients, families, and hospital users, ensuring patients meet financial requirements, and assisting with payment plans. The ideal candidate will provide excellent customer service, communicate...

  • Patient Access Representative Imaging Scheduler

    2 months ago

    Oklahoma City, United States Healthcare Partners Investments Full time

    DescriptionPosition Summary: The Patient Access Representative/Radiology Scheduler is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits...

  • Patient Access Representative

    4 months ago

    Traverse City, United States Munson Healthcare Full time

    Requisition #: 59848 Total hours worked per week: variable DescriptionSchedule: PRN, variable hours/week Find more than your next job. Find your community. •We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors - and it's special...

  • Patient Access Representative

    5 months ago

    Oklahoma City, United States Healthcare Partners Investments Full time

    DescriptionPosition Summary: The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non...

  • Patient Access Representative

    1 week ago

    Kansas City, United States Saint Luke's Health System Full time

    Job DescriptionSaint Luke's Hospital in Kansas City is seeking a Patient Access Representative to join our team. You will conduct professional patient interviews, obtaining demographic, financial, and biographical information. This position is responsible for the delivery of quality performance and service excellence. Shift Details: Monday- Friday...