Patient Access Representative
2 months ago
Description$500 Sign on Bonus for Full Time Patient Access RepThe Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office, verifying benefits for non pre-registered patients, and obtaining signatures on required forms. Responsible for collecting co-payments, deductibles, and co-insurance from patients at the time of service. Responsible for ensuring an efficient, complete, and timely patient registration process that models the customer service philosophy of the facility. Essential Functions: Communicate with clinical departments or Scheduling Representative to obtain scheduled appointments and/or orders prior to the service date.Pre-register 98% of all scheduled patients a minimum of three (3) business days in advance of their arrival.Obtain, validate and accurately enter in the computer system, the patient's demographic and insurance information while maintaining an acceptable accuracy rate (95% plus) as evidenced by routine quality review. Information may be obtained from the physician's office or the patient via direct contact, telephone or fax.Thoroughly review the MPI so that duplicate medical records numbers are avoided.Obtain signatures on all necessary forms and documents required by hospital and by law.Ensure MSP Questionnaire is completed for every Medicare registration.Work closely and cooperatively with the physician office staff, schedulers and other hospital departments to schedule and prepare required information before the patient's arrival.Utilize online programs to verify insurance eligibility and benefits, documenting findings on the patient account. Assist by contacting to the insurance company for pre-authorizations and pre-certifications as required prior to patient receiving service when asked by Director.Effectively communicate with physician office staff to resolve authorization issues and coordinate registrations as required.Collect co-payment, deductible or co-insurance previously identified by the Insurance Verification Specialist or as indicated on the insurance card or online eligibility system, when the patient arrives for service.If working in Emergency registration, ensures compliance with the EMTALA regulation for all patients.Log cash collected, generate receipts, and maintain balanced cash at all times.Meet monthly cash collection goals as determined collaboratively by Department Director/Manager and CBO.Consistently obtain and copy/scan insurance cards and driver licenses.Responsible for knowing the functions of the phone system in order to professionally handle incoming calls, appropriately transfer calls, and assist with any internal calls when asked to do so by Department Director or Team Lead.Perform the reception/greeter function at the front desk entrance as needed.Verify medical licensure and check Medicare Sanctions websites for non-credentialed physicians ordering outpatient diagnostic tests (Community Hospital Only).Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.Meet established quality and productivity standards for self and for the team.Anticipate and adapt to change (e.g., hospital policy changes, operational/procedures, insurance changes) in a positive manner.Foster and reinforce team-based results.Adhere to time and attendance standards as outlined in the Human Resource Policy manual. Provide proper notification of absence or tardiness within established departmental time frames.Ensure patient confidentiality adhering to HIPAA guidelines.Demonstrate the knowledge, skills and abilities (competencies) to perform the duties outlined above annually in the form of a test or as evidenced by daily quality review and direct observation of the Team Lead and the Department Director/Manager.Track and monitor productivity as requested.Keep Department Director or Team Lead apprised of any delays in the registration process.Remain current on scheduling, registration, insurance verification, and other patient registration processes in order to cover in the absence of other team members.Perform other duties as assigned.Accountability: Reports to: Director or Manager, Team Leader, Patient AccessSupervises: NoneRequired Physical Demands: Strength (Lift, Carry, Push, Pull): Sedentary; exerting up to 10 pounds of force occasionallyStanding/Walking: Occasionally; activity exists up to 1/3 of the timeKeyboard/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the timeTalking (Must be able to effectively communicate verbally): YesSeeing: YesHearing: YesColor Acuity: NoEnvironmental Conditions: High exposure to hazardous risks including potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment and chemicals, and must follow standard precautions. Heavy work volume and high degree of accuracy required. May be required to work weekends or flex schedules. May be required to travel, and during travel, may be exposed to inclement weather conditions.RequirementsQualifications: High School graduate or equivalent required; 2 years college preferred.Experience in patient registration, verification and authorization in a medical center or comparable institution demonstrating the skill, knowledge and ability to perform registration duties preferred.Working knowledge of governmental regulations and other reimbursement criteria preferred.Ability to accurately type 40 WPM, complete forms, simple correspondence, handle payment transactions and enter data.Excellent verbal and written communication as well as interpersonal skills required.Demonstrated ability to handle multiple tasks with short time-lines, prioritize and organize work, and complete assignments in a timely and accurate manner.Exceptional ability to interact and communicate effectively, tactfully, and diplomatically with patients, families, medical staff, co-workers, employers and insurance company representatives.Must have a pleasant disposition, positive attitude and possess the ability to maintain a cordial and professional approach during periods of stress. Skill in using office equipment: basic computer skills, photocopier, telephone, fax machine, and calculator.Demonstrated ability to think and act decisively in a timely manner.Ability to maintain operational knowledge of all insurance requirements necessary to achieve optimal reimbursement.
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Patient Access Representative
3 days ago
Oklahoma City, Oklahoma, United States Mercy Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at Mercy. As a Patient Access Representative, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesSchedule patient appointments and manage patient messages in a fast-paced contact...
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Patient Access Representative
3 days ago
Oklahoma City, Oklahoma, United States Mercy Full timeJob Summary:Mercy is seeking a highly skilled and compassionate Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for our patients and will be responsible for representing Mercy with the highest standard of customer service, compassion, and performing all duties in a manner consistent...
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Patient Access Representative
3 months ago
Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
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Patient Access Representative
3 months ago
Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
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Patient Access Representative
3 weeks ago
Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
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Patient Access Representative
2 days ago
Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Healthcare Partners Investments. As a key member of our healthcare team, you will be responsible for ensuring the smooth and efficient registration process for patients receiving services at our facility.Key ResponsibilitiesRegistration and...
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Patient Access Representative
2 months ago
Oklahoma City, United States Mercy Full timeOverview:We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...
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Patient Access Representative
1 day ago
Oklahoma City, Oklahoma, United States Oklahoma Heart Hospital Full timeJob SummaryOklahoma Heart Hospital is seeking a highly skilled and detail-oriented Pre-Registration Specialist to join our team. As a key member of our patient access team, you will be responsible for ensuring seamless patient registration and financial clearance processes.Key ResponsibilitiesFacilitate patient registration and financial clearance, including...
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Patient Access Representative
20 hours ago
Tahlequah, Oklahoma, United States Cherokee Nation Full timeJob SummaryThe Patient Access Representative is responsible for collecting patient information, obtaining current insurance information, and verifying insurance coverage. This position creates and maintains accurate electronic health records and gathers consent, privacy, and authorization forms. The Patient Access Representative is responsible for...
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Patient Access Representative
2 months ago
Oklahoma City, United States Healthcare Partners Investments Full timeDescription$500 Sign on Bonus for Full Time Patient Access Rep! The Patient Access Representative is responsible for the complete and accurate registration of all patients obtaining services at the facility. Responsible for accurately gathering and entering patient information into the computer as received from the patient and/or the physician's office,...
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Patient Access Representative
3 days ago
Tahlequah, Oklahoma, United States Cherokee Nation Full timeJob SummaryThe Patient Access Representative is responsible for collecting patient information, obtaining current insurance information, and verifying insurance coverage. This position creates and maintains accurate electronic health records and gathers consent, privacy, and authorization forms. The Patient Access Representative is responsible for...
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Patient Access Representative
2 weeks ago
Traverse City, United States Munson Healthcare Full timeRequisition #: 60471 Total hours worked per week: 40 DescriptionSchedule: 11a-7:30p M-F, weekend and holiday rotation is 7:30a-4pFind more than your next job. Find your community.We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors -...
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Patient Access Representative
1 week ago
Traverse City, United States Munson Healthcare Full timeRequisition #: 60472 Total hours worked per week: 40 Description Find more than your next job. Find your community. We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors - and it's special to be able to care for them. And as one of...
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Patient Access Representative
2 days ago
Elizabeth City, North Carolina, United States Sentara Full timeJob SummaryThe Patient Access Representative is responsible for all aspects of the patient registration process, including:Verifying Patient IdentityReviewing Schedules and Physician OrdersScanning Important DocumentsEntering Patient InformationDuring the registration process, the Patient Access Representative will explain and complete complex regulatory and...
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Patient Access Representative
4 days ago
Kansas City, Missouri, United States Children's Mercy KC Full timeAbout the RoleAt Children's Mercy KC, we are seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and revenue cycle process for our patients.Key ResponsibilitiesObtain, enter, and verify demographic and financial...
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Patient Access Representative
5 days ago
Elizabeth City, North Carolina, United States Sentara Full timeJob SummaryThe Patient Access Representative is responsible for all aspects of the patient registration process, including:Verifying Patient IdentityReviewing Schedules and Physician OrdersScanning Important DocumentsEntering Patient InformationDuring the registration process, the Patient Access Representative will explain and complete complex regulatory and...
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Patient Access Coordinator
5 days ago
Oklahoma City, Oklahoma, United States UMC Health System Full timeJob SummaryWe're committed to creating a work environment that supports the well-being of our patients and employees alike. As a Patient Access Representative at UMC Health System, you'll play a vital role in ensuring seamless patient registration and admissions processes.Key ResponsibilitiesCollect and verify patient information for accurate registration...
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Patient Access Representative
3 months ago
Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
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Patient Access Representative
3 months ago
Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
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Oklahoma City, United States Mercy Full timeWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...
