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Assistant Front Office Manager

2 months ago

Oceanside, California, United States HYATT Hotels Full time
About the Role

The Assistant Guest Experience Manager is a key member of our team, responsible for delivering exceptional guest experiences and ensuring the resort's approach is proactive in nature to exceed guest expectations.

Key Responsibilities
  • Support the guest experience and lead the guest recovery process
  • Implement proactive communication with top-tier guest requests prior to arrival
  • Collaborate with Rooms Operation to ensure seamless guest experiences
  • Provide knowledge of hotel services, local events, and venues to guests
  • Work in a fast-paced environment with high stress and pressure while maintaining a high level of customer engagement
Requirements
  • Strong leadership, communication, and relationship skills
  • Experience and thorough understanding of guest services
  • Self-driven and self-starter with a desire to satisfy the needs of others
  • Organized and skilled at analyzing guest data analytics
  • Hotel/Resort experience preferred, with supervisory/managerial experience
  • Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings
What We Offer
  • Competitive salary range: $66,560.00 - $79,000.00 annually
  • Free room nights, discounted and friends & family room rates
  • Medical, prescription, dental, and vision insurance
  • 401K with company match
  • Paid vacation, sick days, new child leave, and personal day
  • Paid family bonding time and adoption assistance
  • Tuition reimbursement
  • Free colleague meals during shift
  • Employee stock purchase plan
  • Discounts at various retailers