Front Desk Representative

2 weeks ago


Oceanside, California, United States Sage Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites, Oceanside. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Respond to guest inquiries and requests in a professional and courteous manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage cash and credit transactions, maintaining a high level of accuracy and attention to detail.
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services as needed.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask and prioritize tasks, maintaining a high level of accuracy and attention to detail.
Working Conditions:

The Front Desk Agent will work in a fast-paced, dynamic environment, with frequent interactions with guests and colleagues. The role requires standing for long periods, bending, and kneeling, as well as occasional lifting of files and office items.

We offer a competitive hourly rate of $18.00, as well as opportunities for professional growth and development in a dynamic and supportive team environment.



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