Senior Client Service Manager
3 days ago
We are seeking a highly skilled Senior Client Service Manager to join our team at GBS - Global. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients by actively managing client accounts, participating in branch initiatives, and leveraging your leadership skills to guide our Client Service associates and create a learning environment.
Key Responsibilities- Lead complex self-funded accounts while collaborating with senior teammates
- Recognize client day-to-day needs and provide solutions while managing their annual strategy
- Share market expertise with clients and keep them informed of compliance-related issues
- Cross-solve with clients to communicate resources available within Gallagher that may not be currently provided
- Champion Gallagher resources and tools to maximize efficiency in managing client deliverables
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process
- Guide, develop, and mentor new hires, account management, and team resources
- Prioritize workflow and ensure accountability in both internal and external partnerships
- Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
- Ability to travel up to 25% of the time
- Proficiency in Microsoft Office
- Appropriate licensing as required
- Previous insurance knowledge and experience managing client relationships
- Solid financial acumen
GBS - Global is a leading provider of employee benefits and insurance solutions. We are committed to delivering exceptional service to our clients and creating a positive impact on the communities we serve. We value inclusion and diversity and are an equal opportunity employer.
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