Senior Client Relationship Manager, P&C, Middle Market

2 weeks ago

Bloomfield Hills, Michigan, United States Oswald Companies Full time

Are you ready to take charge in a vibrant, expanding organization that truly embodies its values?
Oswald Companies is on the lookout for ambitious professionals eager to elevate their careers.

About Oswald:
With a legacy spanning 129 years, Oswald is dedicated to safeguarding the lives and enterprises of our clients. As an independent, employee-owned firm, your success is directly tied to your efforts in this fulfilling and financially rewarding role.

We prioritize inclusivity, cultivating a collaborative and welcoming atmosphere where our Employee-Owners can flourish on their individual journeys. Our diverse workforce mirrors the communities and clients we serve, driving unparalleled innovation in risk management and insurance.

Our Commitment:
Our people-first ethos and commitment to client service excellence have established our reputation for integrity, resourcefulness, and unwavering dedication to our clients and team members. Don't just take our word for it; ask your peers about Oswald. Our recognition as a Top Workplace for nine consecutive years speaks volumes.

Position Overview:
As a Senior Client Manager, P&C, Middle Market (Hybrid), you will be responsible for delivering external support to clients within your designated portfolio, collaborating with our Middle Market P&C team and guiding the client management support team to ensure client satisfaction and retention.

Your Responsibilities:

  • Act as the primary service contact for clients, identifying, designing, and implementing effective Property & Casualty solutions to manage risk appropriately.
  • Work closely with Sales/Business Development and Client Executive teams to meet new business, retention, and growth objectives.
  • Maintain a book of business tailored to client complexity and service requirements.
  • Ensure timely and professional delivery of all client service needs, including contract reviews, coverage inquiries, proposals, and certificate management.
  • Support agency relationships by engaging with client contacts at all levels.
  • Oversee the onboarding process for new clients, collaborating with Sales/Business Development to gather necessary information for compliance standards.

What We Offer:
At Oswald, you will have the chance to build a long-term career with limitless growth potential. Strive for excellence, and we will support you in achieving your aspirations.

Experience our supportive work culture where we prioritize the well-being of our Employee-Owners, clients, and the community. We encourage volunteerism, offering paid time off for community service.

Enjoy a balanced work-life environment, as we recognize the importance of your life outside of work and promote practices that support this balance.

Benefit from a comprehensive Total Rewards package that reflects our appreciation for our team members, including:

  • Competitive base salary with performance-based annual incentives.
  • Extensive medical, dental, and vision plans along with various supplemental benefits.
  • Generous paid time off and a sabbatical after every 10 years of service.
  • Ownership opportunities through company stock and a 401(k) match.
  • Support for parking expenses, discounts for local services, and financial assistance for professional development.
  • Access to specialized leadership development programs designed to advance your career.

Is This You?
We are looking for energetic individuals eager to learn new skills, with exceptional organizational abilities and the capacity to manage multiple projects efficiently. You should possess strong problem-solving skills, logical thinking, and the ability to work independently while maintaining a positive attitude and leading by example. Strong written and verbal communication skills, along with a collaborative approach, are essential.

Minimum Qualifications:
A college degree is advantageous but not mandatory. You should have a minimum of 5 to 10 years of experience in the Property & Casualty Insurance industry, with a focus on client management and support.

Certifications:
A Property & Casualty License is required, with CIC, CPCU, or similar P&C accreditation preferred.

Oswald, a Unison Risk Advisors company, is an equal opportunity employer and welcomes all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic.

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