Receptionist (On-Call) - Customer Service Representative

3 weeks ago


Livonia, Michigan, United States Starfish Family Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist (On-Call) to join our team at Starfish Family Services. As a key member of our administrative team, you will be responsible for providing exceptional customer service, handling general office duties, and supporting the day-to-day operations of our organization.

Key Responsibilities
  • Customer Service: Greet visitors, team members, and families with a warm and welcoming demeanor, answering phones, and responding to inquiries in a timely and professional manner.
  • Administrative Support: Perform a variety of general office duties, including data entry, mail distribution, and filing, while maintaining accurate and up-to-date records.
  • Communication: Coordinate with clinicians, team members, and external parties to ensure seamless communication and problem-solving.
  • Quality Assurance: Administer, monitor, and collect Quality Assurance Surveys to ensure high-quality services.
  • Intake and Scheduling: Conduct customer service-oriented intake with consumers, schedule appointments, and maintain waitlists for psychiatric appointments.
Requirements
  • Education: High School Diploma or equivalent required; experience with electronic health records (EHR) and Community Mental Health (CMH) preferred.
  • Skills: Excellent interpersonal skills, strong problem-solving and critical thinking skills, ability to work cooperatively and responsibly as a team member, and proficiency in Microsoft Office Suite.
  • Licenses and Certifications: Valid driver's license and/or reliable transportation required.
What We Offer

Starfish Family Services is an Equal Opportunity Employer offering a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



  • Livonia, Michigan, United States Chicken Shack Full time

    Customer Service RepresentativeAt Chicken Shack, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing excellent customer service, preparing delicious food, and ensuring a clean and organized restaurant. Key responsibilities include:Providing friendly and...


  • Livonia, Michigan, United States State Farm Insurance Full time

    Job Summary:As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to assist customers with inquiries, complaints, and policy changes in a timely and professional manner.Key Responsibilities:Assist customers with policy...


  • Livonia, Michigan, United States Republic National Distributing Company Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Republic National Distributing Company. As a key member of our sales organization, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and...


  • Livonia, Michigan, United States Zeal Credit Union Full time

    Customer Service RepresentativeAt Zeal Credit Union, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional service to our valued members, ensuring their day-to-day transactions are seamless and hassle-free. Your...


  • Livonia, Michigan, United States Allstate Insurance - Josh Shunk Agency Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, processing policy change requests, and maintaining...


  • Livonia, Michigan, United States Republic National Distributing Company Full time

    At Republic National Distributing Company, we are committed to providing exceptional customer service to our clients. We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team.Respond to customer inquiries and resolve issues in a timely and professional manner.Process customer orders and manage inventory levels to...


  • Livonia, Michigan, United States Overhead Door Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Overhead Door. As a key member of our sales center, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless order fulfillment.Key ResponsibilitiesRespond to customer inquiries via...


  • Livonia, Michigan, United States Republic Services Full time

    About the RoleRepublic Services is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, responding to their inquiries, and resolving their concerns in a timely and professional manner.Key Responsibilities* Respond to customer...


  • Livonia, Michigan, United States Zeal Credit Union Full time

    Job OverviewAt Zeal Credit Union, we're seeking a highly skilled and passionate Member Service Representative to join our team. As a key member of our team, you'll be responsible for delivering exceptional customer service, ensuring a seamless experience for our valued members.Key Responsibilities:Provide top-notch customer service, addressing member...


  • Livonia, Michigan, United States Tammy Golston - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Tammy Golston - State Farm Agent, you will be responsible for establishing and maintaining customer relationships, following up with customers as needed, and using a customer-focused review process to educate customers about insurance options.Key Responsibilities:Develop leads, schedule appointments,...


  • Livonia, Michigan, United States V & J Holding Companies, Inc. Full time

    Job DescriptionAuntie Anne's Pretzels, a part of V & J Holding Companies, Inc., is seeking a Customer Service Representative to join our team at Laurel Park Place Mall in Livonia. As a Sales Associate, you will be responsible for providing exceptional customer service and maintaining a positive work environment.Key Responsibilities:Provide excellent customer...


  • Livonia, Michigan, United States Cintas Corporation Full time

    Customer Service RepresentativeCintas Corporation is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to both internal partners and external customers.Key Responsibilities:Provide customer service through various activities, ensuring a...


  • Livonia, Michigan, United States Comprehensive Healthcare Full time

    Job Title: Medical Assistant/ReceptionistWe are seeking a dedicated and friendly Medical Assistant/Receptionist to join our internal medicine practice in a supportive and dynamic environment.Responsibilities:Greet and assist patients in a professional and courteous mannerSchedule and manage patient appointmentsAnswer phone calls and handle patient...


  • Livonia, Michigan, United States Comprehensive Healthcare Full time

    Job Title: Medical Assistant/ReceptionistWe are seeking a dedicated and friendly Medical Assistant/Receptionist to join our internal medicine practice in Livonia. This part-time position offers a competitive salary and the opportunity to work in a supportive and dynamic environment.Responsibilities:Greet and assist patients in a professional and courteous...


  • Livonia, Michigan, United States Binson's Hospital Supplies Inc. Full time

    Job OverviewWe are seeking a highly skilled and compassionate Customer Care Associate to join our team at Binson's Medical Equipment & Supplies.Key Responsibilities:Welcoming and engaging customers as they enter the storeAssessing customer's needs and assisting with product inquiriesOperating the POS and processing paymentsCleaning and restocking the store...


  • Livonia, Michigan, United States AssuredPartners Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at AssuredPartners. As an Eligibility Specialist, you will play a critical role in helping employers confirm health plan eligibility for their dependents.Key Responsibilities:Communicate with members via various platforms, including phone calls, emails, faxes, and...


  • Livonia, Michigan, United States Farmers Insurance SE Michigan Full time

    Job DescriptionWe are seeking a motivated and dynamic individual to join our team as a Full-Time Commercial Customer Service Representative. This role offers the opportunity to grow your knowledge and benefit from additional avenues for growth and advancement. You will have the chance to develop your skills in delivering excellent customer service and...


  • Livonia, Michigan, United States Teddy's Lawn & Landscape Full time

    About Teddy's Lawn & LandscapeWe're a dynamic company that's passionate about delivering exceptional customer service and providing top-notch products to our customers. Our team is dedicated to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our crew.Job SummaryWe're seeking a highly motivated and...


  • Livonia, Michigan, United States Teddy's Lawn & Landscape Full time

    About UsTeddy's Lawn & Landscape is a company that values customer service and excellence in the green industry. We're committed to providing top-notch service to our customers and creating a positive work environment for our team members.Your RoleAs a Customer Service & Counter Sales Associate, you will be the face of our company, ensuring every customer...


  • Livonia, Michigan, United States Walgreens Full time

    At Walgreens, we're looking for a Customer Service Associate to join our team. As a key member of our retail sales team, you'll be responsible for delivering exceptional customer experiences and providing courteous, fair, friendly, and efficient checkout service. Your duties will include registering sales on assigned cash registers, recommending items for...