Receptionist (On-Call) - Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Receptionist (On-Call) to join our team at Starfish Family Services. As a key member of our administrative team, you will be responsible for providing exceptional customer service, handling general office duties, and supporting the day-to-day operations of our organization.
Key Responsibilities- Customer Service: Greet visitors, team members, and families with a warm and welcoming demeanor, answering phones, and responding to inquiries in a timely and professional manner.
- Administrative Support: Perform a variety of general office duties, including data entry, mail distribution, and filing, while maintaining accurate and up-to-date records.
- Communication: Coordinate with clinicians, team members, and external parties to ensure seamless communication and problem-solving.
- Quality Assurance: Administer, monitor, and collect Quality Assurance Surveys to ensure high-quality services.
- Intake and Scheduling: Conduct customer service-oriented intake with consumers, schedule appointments, and maintain waitlists for psychiatric appointments.
- Education: High School Diploma or equivalent required; experience with electronic health records (EHR) and Community Mental Health (CMH) preferred.
- Skills: Excellent interpersonal skills, strong problem-solving and critical thinking skills, ability to work cooperatively and responsibly as a team member, and proficiency in Microsoft Office Suite.
- Licenses and Certifications: Valid driver's license and/or reliable transportation required.
Starfish Family Services is an Equal Opportunity Employer offering a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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