Customer Service Representative

5 days ago


Livonia, Michigan, United States AssuredPartners Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at AssuredPartners. As an Eligibility Specialist, you will play a critical role in helping employers confirm health plan eligibility for their dependents.

Key Responsibilities:

  • Communicate with members via various platforms, including phone calls, emails, faxes, and web portal responses.
  • Provide exceptional customer support by reviewing information, entering data, scanning, and filing documents.
  • Perform research and follow-up to gather necessary information and data.
  • Respond to inquiries from participants and client contacts in a timely and effective manner.
  • Learn and communicate client requirements for customized surveys.
  • Accurately interpret, summarize, and post data received from telephone conversations and messages.
  • Handle confidential data records safely and securely, adhering to HIPAA guidelines.
  • Ensure accurate documentation, record-keeping, and data postings.
  • Collaborate with team members to handle tasks such as printing, mailings, scanning, and data entry.

Requirements:

  • High school diploma.
  • Work experience in a call center or document processing center is helpful but not required.
  • Basic clerical skills, including data input and filing, using copiers and scanners.
  • Above-average computer knowledge and technical skills, with the ability to quickly learn software, tools, and features.
  • Knowledge of Microsoft Office, with strong skills in Word and Excel.
  • Outstanding organization skills, with attention to detail and accuracy.
  • Excellent written, oral, listening, communication, and interpersonal skills.

What We Offer:

  • Competitive base salary - $16.50 per hour.
  • 5 Sick Days and 2 Volunteer Days.
  • Company match 401(k) plan 50% up to 6%.
  • Support for fitness and wellness goals, with up to 75% off at over 11,000 gyms and fitness centers.
  • Access to licensed therapists for mental health support.
  • Pet benefits and discounts.
  • Employee-led Resource Groups (ERGs) that promote diversity and inclusion.

About Us:

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. We value relationships above all else and deliver customized solutions and service you can trust. We are passionate about fueling our clients' innovation and growth, making us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families, and people thrive.



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