Assistant Store Manager
8 hours ago
Country Club Store (Country Club & Southern) is seeking an experienced Assistant Store Manager to lead our sales floor team and drive business results.
Key Responsibilities:- Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitor product levels daily to achieve bottom line sales budget against targets.
- Ensure payroll costs and operating costs are managed to budget.
- Deliver excellent customer service to donors and customers.
- Work to de-escalate customer situations while finding an appropriate solution.
- Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partner with community businesses and organizations to promote Goodwill mission.
- Lead the day-to-day operations of the sales floor.
- Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
- Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
- Process complex sales transactions, including customer returns.
- Ensure that Team Members are operating per company standards and procedures.
- Will need to travel to other locations to assist other stores and to attend personal training and development classes.
- Build a high-performing team.
- Responsible for performance management, staffing, compensation, and development of Team Members.
- Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- High School Diploma, GED, or equivalent work experience.
- One-year work experience in Retail Management required.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for position.
- Ability to speak and read English proficiently.
Country Club Store (Country Club & Southern) offers a comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off. We are an equal opportunity employer and value diversity and inclusion in the workplace.
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