Retail Store Operations Manager

1 day ago

Mesa, Arizona, United States Baseline Store (Power & Baseline) Full time
Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Baseline Store (Power & Baseline). As a Retail Store Manager, you will be responsible for driving retail business operations at our store location, helping to fund the Goodwill mission of ending unemployment. You will lead a team of Assistant Store Managers, Production Team, and Donation Attendants, and be responsible for people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Key Responsibilities
  • Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Coordinate with Retail District Manager to develop and implement strategic plans to drive donations.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Ensure Team Members deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Maintain regular and consistent in-person attendance.
  • Serve as a Goodwill ambassador to the community.
  • Transfer to different stores at any given moment due to business needs.
  • Cover shifts at different stores at any moment due to business needs.
  • Ensure that all Team Members are well-trained and fulfill their duties and responsibilities.
  • Ensure that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
  • Ensure that Production Team processes, prices, and displays product per company standards and to achieve store goals.
  • Under direction of the Retail District Manager, partner with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
  • Ensure that Team Members are operating per company standards and procedures.
  • Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
  • Transfer to different stores at any time due to business needs.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Ensure that the Assistant Store Manager effectively manages performance of Retail Store Associates.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Perform other related duties, as assigned.
Requirements
  • High School Diploma or equivalent.
  • Two years' work experience in Retail Management, preferably thrift.
  • One-year customer service experience.
  • Proficient in Microsoft Office Suite.
  • Valid drivers' license and clean MVR.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
Benefits

We offer a comprehensive Total Rewards package, including medical, dental, vision, 401K, employer-paid life insurance, employee assistance program, paid time off, sick and vacation, and paid holidays.

Goodwill of Central & Northern Arizona is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace that is inclusive and respectful of all employees.

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