IT Support Specialist II

2 weeks ago


Arizona City, Arizona, United States Emcor Inc Full time
About Emcor Inc:

We are a leading provider of integrated electrical solutions, dedicated to delivering innovative construction and installation services across various sectors. Our commitment to excellence drives us to seek skilled and enthusiastic professionals to enhance our operations.

Position: Desktop Support Technician II

Overview: The Desktop Support Technician II (DST) serves as the primary contact for users seeking assistance and maintenance within the desktop computing framework of the organization. Responsibilities include the installation, upkeep, and enhancement of all PC hardware, mobile devices, and related equipment to ensure peak performance. The technician will also perform basic troubleshooting (in-person, via phone, or email) promptly and accurately, providing user support as necessary. More complex issues will be escalated to a Level III Technician or the IT Manager.

Key Responsibilities:

Desktop Support:
  • Manage user requests related to hardware, software, and network issues (address basic troubleshooting from the support ticketing system).
  • Assist users with clear, step-by-step guidance (contribute to the creation of technical documentation and manuals).
  • Follow up with internal stakeholders to ensure workstations are operational (confirm availability of mounted drives, printer services, and email functionality).
  • Conduct remote troubleshooting (ask targeted questions to identify issues, test alternative solutions until resolved, escalate unresolved problems to higher-level support, and document technical issues and resolutions).
Mobile Device Support:
  • Configure mobile phones (assign devices to users, set up email, deploy necessary applications, and establish device security, validated by Level III technician).
  • Set up tablets (assign devices to users, configure required applications, and ensure device security, validated by Level III technician).
Asset Management:
  • Log new equipment into the tracking system (receive equipment, assign asset tags, and record specifications and serial numbers).
  • Securely retire outdated equipment (remove equipment from the asset database and store securely until proper disposal).
  • Conduct audits for compliance with security software and configurations (as directed by the IT Manager).
Computer Setup:
  • Perform computer imaging (utilize MDT to apply the current image, adhere to naming standards, and create user accounts).
  • Install software (deploy user-specific applications as per manager instructions).
Qualifications:
  • At least 1 year of experience as a Desktop Support Technician I or in a similar capacity.
  • Strong verbal and written communication skills.
  • Proficient with current Windows operating systems.
  • Familiarity with Microsoft O365, Apple iOS, Citrix, VMWare, and MDM environments.
  • Experience in responding to a ticket-based support system.
  • Exceptional customer service abilities.
  • Strong problem-solving skills.
  • Capability to manage multiple tasks in a dynamic work environment.
Benefits:
  • Comprehensive health and welfare plans (medical, dental, and vision).
  • 401(k) plan with matching contributions.
  • Paid time off and holidays.
  • Flexible spending accounts.
  • Life and disability insurance.
  • Employee assistance programs.
We provide our employees with a competitive salary and a robust benefits package, always seeking individuals with the talent and skills necessary to contribute to our ongoing success. Equal Opportunity Employer/Veterans/Disabled

#EmcorInc

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