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Client Support Specialist

2 months ago

Arizona City, Arizona, United States National General Insurance Full time

Company Overview

National General is a subsidiary of The Allstate Corporation, known for its innovative approach to meeting the dynamic needs of our clients. We provide a range of insurance products, including home, auto, and health insurance, through a vast network of independent agents and direct-to-consumer channels.

Position Summary

The Customer Care Associate II plays a crucial role in managing a high volume of incoming calls, delivering exceptional customer service related to property insurance. This position involves assisting borrowers and insurance agents by gathering detailed information, facilitating proof of property insurance submissions, resolving complaints, and processing insurance disbursements.

Career Development

Are you looking to advance your career with one of the fastest-growing insurance providers in the nation? If you thrive in a team environment and enjoy engaging with people, this role may be an excellent fit for you.

About Lender Services

Lender Services (NGLS) is a financial division of National General that collaborates with mortgage lenders, managing various business processes such as customer service, loss drafts, and insurance operations.

Unique Aspects of NGLS Customer Care

  • Starting pay of $18.00 per hour
  • Four weeks of Paid Time Off from the outset
  • No insurance license required
  • Certified as a Great Place to Work
  • Numerous opportunities for advancement
  • Comprehensive paid training program
  • Extensive benefits package
  • This is not a sales role
  • Focus on performance and results

If you are eager to work in a vibrant environment where your contributions matter, consider this opportunity.

Role Expectations

*This position is remote, but candidates must reside in the Mesa, Arizona area.*

Trainee/Rookie Camp

We offer motivated individuals the chance to gain industry experience in a customer support capacity. Paid training, both in-class and hands-on, will be provided. Trainees will learn essential insurance knowledge to effectively manage inbound and outbound calls, conduct research, and assist customers with general property insurance inquiries.

Customer Care Associate Responsibilities

As a Customer Care Associate, you will:

  • Assist customers in obtaining proof of property insurance coverage
  • Ensure timely receipt and payment of insurance premiums for escrowed loans
  • Handle incoming calls from borrowers or property damage claims

Key Duties & Responsibilities

Trainee/Rookie Camp:

  • Receive training in basic insurance knowledge for effective call handling
  • Assist customers with property insurance questions and confirm premium payments

Customer Care Associate:

  • Meet and exceed established performance metrics
  • Build and maintain relationships with leadership and team members
  • Deliver timely and accurate support to ensure customer satisfaction
  • Maintain accurate records in our systems

Qualifications

To be considered for this role, candidates should possess:

  • A high school diploma or GED
  • Proven ability to deliver excellent customer service and build relationships
  • Strong computer skills and proficiency in MS Office applications
  • Effective verbal and written communication skills

Compensation

The compensation for this position is competitive and commensurate with experience and qualifications.

At National General, we believe in the power of collaboration. Joining our team means more than just a job; it’s an opportunity to elevate your skills and challenge the status quo. We foster an inclusive environment that encourages everyone to lead, drive change, and contribute positively to their communities.

Good Hands. Greater Together.

National General Holdings Corp. is committed to equal opportunity employment. All qualified applicants will be considered for employment without regard to any characteristic protected by law.