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Client Support Representative

2 months ago

New York, New York, United States SCANWELL LOGISTICS (M) SDN. BHD. Full time

Become a vital part of our team as a Client Care Executive

Key Responsibilities:

  • Provide accurate shipment estimates and coordinate logistics for clients
  • Manage a significant volume of incoming and outgoing communications
  • Foster strong relationships with both carriers and clients
  • Deliver outstanding service to our customers
  • Address carrier issues and oversee client accounts
  • Efficiently utilize software applications for operational tasks
  • Represent the company with professionalism and integrity

Job Requirements:

  • Exceptional verbal and written communication skills
  • Ability to adapt to evolving work conditions
  • Reliable and skilled in problem-solving
  • Collaborative team member open to constructive feedback
  • Eagerness to learn and grow
  • Proficient in various software tools

Qualifications:

Education and Experience:

  • High school diploma is essential; further education is advantageous
  • Experience in logistics is beneficial

Skills:

  • Strong numerical accuracy
  • Effective communication capabilities

Language Proficiency:

  • Ability to read, write, and communicate proficiently in English, Malay, and Chinese