Retail Sales Representative
2 weeks ago
Ace Hardware is renowned for its commitment to providing exceptional service and quality products to meet our customers' hardware needs. Our mission is to deliver unparalleled customer satisfaction through a combination of top-tier brands and friendly, knowledgeable service.
We take pride in our store environment and are dedicated to continuous improvement in our operations. We offer opportunities for personal growth and development in a professional and ethical workplace.
General Overview
The Retail Sales Representative will play a crucial role in receiving, organizing, and pricing merchandise while ensuring the store remains clean and well-presented.
Key Responsibilities
Responsibilities include, but are not limited to:
- Customer Engagement:
Represent Ace Hardware positively and assist customers in resolving their inquiries. - Welcome customers as they enter the store and express gratitude upon their departure.
- Maintain a friendly and approachable demeanor, fostering positive interactions with both customers and team members.
- Respond promptly and courteously to all inquiries and requests.
- Direct unresolved customer issues to management for further assistance.
- Possess comprehensive knowledge of products and store layout to assist customers effectively.
- Provide personalized service to enhance the shopping experience for every customer.
Store Management
Contribute to a safe and professional work environment by:
- Assisting with the receipt and stocking of merchandise throughout the store.
- Maintaining appropriate back stock levels and ensuring the sales floor is orderly and clean.
- Supporting merchandise displays and promotional setups.
- Collaborating with Department Specialists on pricing updates and special requests.
- Ensuring that all signage is accurate and up-to-date.
- Participating in store meetings and maintaining a professional appearance.
- Performing additional tasks as assigned.
Qualifications
High School diploma or GED equivalent is required. Previous retail experience is preferred.
Physical Requirements
This position requires standing, walking, lifting (up to 25 lbs), and climbing as necessary.
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