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Music Venue Operations Manager
2 months ago
Overview
Living Room LA is seeking a highly skilled and experienced General Manager to oversee the daily operations of our Listening Room venue. As a key member of our team, you will be responsible for ensuring the smooth operation of the lounge, providing exceptional member and guest experiences, and driving business growth and success.
Key Responsibilities
- Staff Management: Hire, train, supervise, and terminate employees, including bartenders, servers, security personnel, and other staff members. Manage staff scheduling, payroll, and labor review.
- Member and Guest Experience: Take full ownership of members' and guests' experience in the space. Implement a system to collect constructive feedback and guest preferences, using that data to adjust programming and the overall F&B experience.
- Member Satisfaction: Ensure members are satisfied with their experience at Living Room LA. Monitor service levels, respond to member complaints or concerns, and take steps to improve overall member experience. Update membership CRM with member preferences, tendencies, and valuable notes.
- Inventory and Supplies: Maintain inventory levels and order supplies as needed. Adhere to all required onboarding and ongoing food, beverage, and service training expectations.
- Financial Management: Ensure targeted Cost of Goods Sold (COGS) for the outlet while driving optimal revenue with proper programming and bar program initiatives. Responsible for invoices reconciliation and serve as the main point of contact for any vendors involved with events or operations in Listening Room.
- Compliance and Safety: Ensure compliance with all local, state, and federal regulations regarding alcohol sales, food service, and other related issues, including food handler certification, STAR training, and maintaining 90% or higher on Health Department inspections. Implement security measures, monitor the behavior of members and team members, and address any safety concerns.
- Event Coordination: Work closely with the membership department and programming manager. Act as the main point of contact for any events and programming taking place in Listening Room. Oversee performers' experience and cater to the needs of stage crews, lighting technicians, and other support staff.
- Vendor Relations: Communicate with vendors, create strong, trusting relationships, and ensure proper account payable setup to support the finance department.
- Industry Trends: Stay current on food and beverage industry trends. Stay up-to-date on trends in the entertainment industry and be aware of emerging talent and popular music genres. Leverage relationships and outside financial resources to curate one-of-a-kind performances and experiences within the venue.
Requirements
- At least 3+ years managing F&B teams and/or Bar program
- At least 2-3 years in a nightlife venue environment working as a Maitre D or F&B management
- Ability to understand and follow written and verbal instructions
- Detail oriented and thrive in fast-paced environment
- Basic verbal communication skills
- Ability to multitask and work and works well under pressure
- High school or equivalent education required. Minimum of hotel school degree and/or 1 year as Manager or Asst. Manager in a Hotel/Food & Beverage Environment
Benefits
Living Room LA offers a comprehensive benefits package, including 100% healthcare coverage, wellness benefits, competitive 401k match, unlimited PTO, and career growth opportunities.
