Operations Supervisor
4 days ago
Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are seeking an Operations Supervisor to join our team at a live music venue.
This role will work closely with the Ops Manager and Security Supervisor to perform day-of-show duties, including responding to guest inquiries and concerns, resolving security and customer service-related situations, and maintaining a safe and enjoyable experience for all attendees.
Key Responsibilities:- Work directly with the Ops Manager and Security Supervisor to perform day of show duties
- Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades
- Work through and correct guest concerns and complaints regarding security and customer service-related situations
- Follow up with Security and Guest Services teams to ensure that service standards are met
- Perform opening/running/closing duties according to Live Nation policy
- Inform guests of Music Hall amenities & make recommendations
- Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
- Suggestive selling of all venue products and services when applicable
- Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
- Create pre-shift sheet and relay information from management directly to staff
- Turn in all lost and found articles to Box Office
- Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
- Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
- Leads all pre-shift meetings prior to start of shift
- Communicate to M.O.D. any issues that guests or team members may have
- Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
- Responsible for completing incident reports and collecting witness statements
- Assist MOD with all ejection logs and incident reports
- Required to work Special Events that are scheduled throughout the venue
- Responsible Alcohol Awareness Training Certification or Equivalent
- Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
- Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
- Prioritization of duties and effective communication skills
- Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
- Read guests in order to anticipate their needs
- Turn potentially negative situations into positive ones
- Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
- High School Diploma required
- Experience in a live music environment
- College diploma in related field
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 40 lbs using proper lifting techniques
Equal Employment Opportunity:Live Nation is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace.
We welcome applications from people of all backgrounds and encourage diversity in our workforce.
We are an equal opportunity employer and will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
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