Customer Experience Ambassador
1 month ago
The Nothing Bundt Cakes Guest Service Representative is responsible for creating a warm and welcoming environment for our guests. This role involves offering creative solutions for unique celebratory occasions and selling our delicious cakes.
Key Responsibilities- Guest Engagement: Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Sales and Service: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Process guest orders efficiently and accurately utilizing the point-of-sale system.
- Bakery Maintenance: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Inventory Management: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Compliance: Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
- Servant's Heart: Display humility and empathy in interactions with others, and prioritize the good of the team or guest ahead of personal interests or gain.
- Spirit of a Champion: Demonstrate pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities.
- Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.
- Exhibits high energy and strong interpersonal skills, being friendly, helpful, positive, patient, socially confident, and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized, and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic and can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
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