Customer Service Representative
4 weeks ago
We're committed to delivering exceptional customer service at Fifth Third Bank. As a key member of our team, you'll play a vital role in deepening relationships and providing personalized solutions to meet our customers' financial needs.
Key Responsibilities:
Customer Experience:
• Develop and maintain strong relationships with customers by actively listening to their needs and providing tailored solutions.
• Respond promptly to customer inquiries and resolve issues efficiently.
• Maintain confidentiality and handle sensitive customer information with discretion.
• Uphold the Bancorp Code of Business Conduct and Ethics, ensuring ethical behavior in all interactions.
Operations:
• Collaborate with the platform team to ensure the efficient operation of the office.
• Maintain accurate balancing records and identify areas for improvement.
• Stay up-to-date on bank policies and financial center procedures, applying knowledge to drive results.
• Handle customer complaints professionally, escalating complex issues as needed.
Referrals:
• Identify customer needs and refer them to Bankers and business partners for consultative conversations.
• Develop a working knowledge of Retail products and services, utilizing tools for tracking referrals.
• Perform other duties as assigned, contributing to the success of the team.
Requirements:
• High school diploma or equivalent required.
• Extensive cash handling experience.
• Ability to interact comfortably with the public, adhering to dress code guidelines.
• Position requires knowledge of retail policies and procedures, with a focus on sound judgment and decision-making.
• Demonstrate the company's core values, including respect, inclusivity, and accountability.
• Flexibility in scheduling is essential.
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