Customer Service Representative

4 weeks ago


Mishawaka, Indiana, United States Fifth Third Full time
Transforming Banking Experiences

We're committed to delivering exceptional customer service at Fifth Third Bank. As a key member of our team, you'll play a vital role in deepening relationships and providing personalized solutions to meet our customers' financial needs.

Key Responsibilities:

Customer Experience:

• Develop and maintain strong relationships with customers by actively listening to their needs and providing tailored solutions.

• Respond promptly to customer inquiries and resolve issues efficiently.

• Maintain confidentiality and handle sensitive customer information with discretion.

• Uphold the Bancorp Code of Business Conduct and Ethics, ensuring ethical behavior in all interactions.

Operations:

• Collaborate with the platform team to ensure the efficient operation of the office.

• Maintain accurate balancing records and identify areas for improvement.

• Stay up-to-date on bank policies and financial center procedures, applying knowledge to drive results.

• Handle customer complaints professionally, escalating complex issues as needed.

Referrals:

• Identify customer needs and refer them to Bankers and business partners for consultative conversations.

• Develop a working knowledge of Retail products and services, utilizing tools for tracking referrals.

• Perform other duties as assigned, contributing to the success of the team.

Requirements:

• High school diploma or equivalent required.

• Extensive cash handling experience.

• Ability to interact comfortably with the public, adhering to dress code guidelines.

• Position requires knowledge of retail policies and procedures, with a focus on sound judgment and decision-making.

• Demonstrate the company's core values, including respect, inclusivity, and accountability.

• Flexibility in scheduling is essential.

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