Customer Service Representative

1 month ago


Mishawaka, Indiana, United States SpartanNash Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at SpartanNash. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring the financial best interests of the store are met.

Key Responsibilities:

  • Accurately process all transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure return-to-stock items are handled promptly and in an orderly manner, with a focus on perishable items.
  • Knowledgeable about product locations in the store and advertised items, special prices, coupon deals, and other features that apply to the store's sales program.
  • Train others to perform all department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products per established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.

Requirements:

  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.



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