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Customer Experience Representative

1 month ago

Mishawaka, Indiana, United States Inova Federal Credit Union Full time

Member Service Advocate

**About the Role**

At Inova Federal Credit Union, we're seeking a skilled Member Service Advocate to join our team. As a key member of our organization, you will play a vital role in building relationships with current and prospective members.

**Key Responsibilities**

* Develop and maintain relationships with members through face-to-face interactions, phone calls, and digital communication channels.
* Provide exceptional customer service, addressing member inquiries, and resolving issues in a timely and professional manner.
* Collaborate with members to understand their financial needs and provide personalized solutions.
* Stay up-to-date on relevant tax laws, financial products, and personal financial planning considerations to offer expert advice.
* Work closely with internal teams to ensure seamless communication and service delivery.

**What We Offer**

* A dynamic and supportive work environment.
* Opportunities for professional growth and development.
* A competitive compensation package.

**Equal Employment Opportunity**

Inova Federal Credit Union is an equal employment opportunity workplace that includes reasonable accommodation of otherwise qualified disabled applicants and employees.