Client Care Coordinator
3 weeks ago
Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 40 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results.
We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating—bringing state-of-the-art equipment and services to our clinics.
Key Responsibilities:- Provide exceptional client care and customer service
- Manage appointments (scheduling, moving, and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
- Maintain a professional and clean work environment & appearance
- Maintain complete confidentiality in all guest matters in accordance with company policy
- HS Diploma or GED required; AA preferred
- At least 1+ years of customer service experience
- Exceptional customer service skills
- Ability to be efficient and productive in a fast-paced environment
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- Must be a team player
- Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
- Excellent, written, verbal, and interpersonal skills
- Great attention to detail and accuracy
- Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
- Experience in medical office / understanding of cosmetic procedures / skin care products
- Experience with Zenoti or other POS systems preferred but not required.
Pay Range: $20.00 - 28.00 per hour* (plus bonus potential)
Schedule: Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
Equal Opportunity Employer: SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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