Infrastructure Engineer III

Job Overview

The Engineer III - Infrastructure & Warehouse Management Systems is a critical role within our organization, responsible for executing the strategy set by architecture. This individual will design, build, test, implement, maintain, and optimize the infrastructure and operations, ensuring alignment with security policies and guidelines.

Key Responsibilities

• Participate in short- and long-term planning efforts with stakeholders and IT groups.
• Provide project cost/time estimates.
• Identify and communicate how IT infrastructure solutions can support the achievement of short- and long-range business goals.
• Support the prioritization of requirements and help match resources with requirements.
• Work with analysts, architecture, and stakeholders to understand business needs.
• Lead the evaluation of technical requirements for projects to determine the impact to the infrastructure, including equipment redundancy and capacity requirements.
• Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.
• Identify requirements gaps or issues.
• Determine systems specifications, input/output processes, and working parameters for hardware/software compatibility.
• Ensure proper communication/review of requirements and integration for impacted areas.
• Ensure designs comply with organization's standards.
• Determine requirements impact on existing architecture, work processes, and systems.
• Evaluate technical requirements for projects to determine the impact to infrastructure/applications, including equipment redundancy and capacity requirements.
• Determine technical requirements' impact on existing architecture, work processes, systems, and ongoing support.
• Explain to non-SMEs how the proposed solution will support their requirements.
• Assist in the business process redesign and documentation as needed for new technology.
• Lead the architecture, design, development, and test of technical solutions or infrastructure solutions to meet business requirements and functional specifications.
• Ensure the integration of business requirements into the development process.
• Coordinate development activities with other groups.
• Provide technical consulting on the integration of application systems.
• Participate in technical design review of applicable projects.
• Develop custom integration solutions, including major enhancements, interfaces, functions, and features.
• Explain to non-SMEs how the proposed solution will support their requirements.
• Ensure infrastructure solutions are aligned to the business strategy and direction.
• Assist in the business process redesign and documentation as needed for new technology.
• Maintain existing capabilities, making recommendations and implementing appropriate up-to-date security technologies.
• Ensure the integrity of host computers, multiple databases, and secure data transfer.
• Lead or provide technical direction for the planning, designing, and execution of testing efforts.
• Ensure that tests evaluate all possible impacts on the current infrastructure.
• Escalate problems as needed.
• Coordinate and lead the build and deployment and review of new, modified, or enhanced infrastructure components or services.
• Ensure all support documentation knowledge transfer to production support.
• Verify the functionality of components and services and ensure deployment meets client's expectations.
• May perform routine maintenance tasks.
• Establish requirements, methods, and procedures for routine maintenance.
• Ensure performance meets the present and future needs of the business.
• Forecast utilization patterns and identify modifications or upgrades.
• Recommend changes/enhancements for improved systems availability, reliability, and performance.
• Develop and maintain metrics around the system and institute a process for continuous improvement.
• Conduct reviews periodically with users and vendors.
• Define and ensure continuous monitoring procedures are set according to standard procedures and requirements.
• Create a plan to evolve the system to reduce cost and improve system dynamics.
• Perform or coordinate Level 3/4 incident assessment and resolution on infrastructure solutions.
• Coordinate problem management and resolution among a variety of functional areas and provide subject matter expertise support for diagnosing and resolving problems.
• Provide guidance to other team members.
• Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented.

Warehouse Management System (WMS)

• Provide ongoing functional and system support, acting as first-level support (Tier 1) for DC Supervisors and Management.
• Ensure that the WMS is configured and is operating in adherence with corporate principles and local business requirements.
• Responsible for set-up and utilization of system enhancements, functionality, reports/queries, and processes.
• Collaborate with the IT-Supply Chain Solutions team regarding infrastructure and WMS.
• Provide on-going leadership and training to DC management on proper work processes and functionality.
• Manage Change Control log and SOX compliance for the WMS, and work with local business team for Validation.
• Monitor inventory sync reports and investigate discrepancies for root causes.
• Monitor key metrics and perform periodic audits of system configuration and operational processes. Develop and implement action plans for improving any unsatisfactory results.
• Execute necessary WMS configurations and functionality to manage physical inventories, working with the local business.
• Assume leadership and ownership of assigned issues and tasks through completion.
• Conduct WSO system, enhancement, and business scenario testing as required.
• Identify, investigate, and resolve WSO application/technical issues.
• Act as liaison between local management and other parties involved in the WMS and IT applications, including IT/IBM, Manhattan Associates, SAP, other corporate teams, etc.
• Identify opportunities for system or process improvement.
• Provide input concerning needed/desired system functionality, processes, interfaces, and enhancements.

Experience and Educational Requirements

• Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.
• Typically requires eight (8) or more years of relevant IT work experience.
• Experience leading technical teams preferred.
• Relevant certifications are preferred.
• Demonstrates in-depth knowledge of a broad range of hardware and software products.
• Strong experience with Unix-based systems and command-line interfaces.
• Experience with Terraform or other infrastructure as code.
• Familiarity with industrial control systems.
• Strong experience with warehouse management, SAP, building automation, and serialization management systems - highly preferred.
• Experience with RDS/MySQL/database management preferred.
• Experience with SAP and/or Manhattan Associates software (or similar systems).
• Knowledge of networking concepts such as DNS, TCP/IP, and load balancing preferred.
• Ability to travel up to 15% (if needed).

Desired Technical Skillsets

• Experience with general IT concepts beyond their primary discipline.
• Good analytical and problem-solving skills.
• Good interpersonal skills; effective team player.
• Good analytical skills with attention to detail.
• Exceptional presentation skills.
• Ability to prioritize load.
• Technical leadership, negotiation, and conflict resolution.
• Understanding of ITSM.
• Demonstrated understanding of how complex integrated systems interact to impact business results.
• Demonstrated excellent analytical and problem-solving skills, including root cause analysis. Ability to prove root cause through factual data analysis.
• Strong MS-Office skills (Excel, Word, PowerPoint).

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated CompaniesAffiliated Companies: Amerisource Health Services, LLC

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