IT Infrastructure Engineer

2 days ago

Columbus, Ohio, United States Encore Talent Solutions Full time
Job Title: Information Technology Infrastructure Engineer

Encore Talent Solutions is seeking a highly skilled IT Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our company's IT infrastructure, ensuring seamless operations and optimal performance.

Key Responsibilities:
  • Design, implement, and maintain Windows and Azure environments, including Domain Controllers, Active Directory, Azure AD, DNS, DHCP, Group Policy, and other critical services.
  • Administer, configure, and maintain IT infrastructure, including servers, storage systems, data protection, private/public cloud, networking equipment, access and environmental control systems, peripheral technology, monitoring systems, and communication systems.
  • Assist with datacenter networking and equipment configuration, implementation, and maintenance.
  • Implement and maintain data protection policies, adhering to defined data retention and recovery requirements using platforms such as Cohesity and Veeam.
  • Monitor and troubleshoot IT equipment, resolving incidents quickly to prevent outages or data loss.
  • Apply patches, firmware updates, and OS upgrades, following security best practices, to physical and virtual servers, storage resources, and other IT assets.
  • Assist with remote access technology design, deployment, securing, and lifecycle maintenance, ensuring authentication controls and security hardening.
  • Support and install physical networking environment components, such as switches, routers, and firewalls.
  • Collaborate with the Applications team and vendors on application installation and updates, ensuring security and best practice requirements are met.
  • Provide proactive identification of system resource issues and planning for growth.
  • Assist with IT infrastructure project design, deployment, and maintenance, including storage, servers, virtualization, disaster recovery, email management, VOIP, encryption, vulnerability management, and patch management.
  • Ensure all design, deployment, configuration, and upgrades are completed with adequate testing, preparation, and support, creating and maintaining documentation throughout the process.
  • Ensure all scheduled operational and maintenance tasks are completed accurately and on time, documented properly.
  • Adhere to IT Department standards and Firm Information Security Policies, including change control and maintenance windows.
  • Assist with hardware decommissioning, ensuring data is wiped from all resources in preparation for proper recycling of e-waste.
  • Provide timely and relevant in-house escalation support, adhering to ticketing procedures and SLA requirements, applying troubleshooting and problem-solving skills in a timely and effective manner.
  • Adhere to IT ITIL disciplines and processes, including ITSM, Incident Management, Change Management, and Problem Management.
  • Obtain, maintain, and apply knowledge of relevant areas, attending seminars, reading periodicals, and participating in outside organizations.
Requirements:
  • Demonstrate teamwork, initiative, organizational skills, flexibility, dependability, and adherence to confidentiality standards.
  • Ability to physically lift 75 lbs for hardware installation.
  • Willingness to learn new and evolving technologies on the job and in formal education settings.
  • Ability and flexibility to travel to perform work in other offices and datacenter locations.
  • Ability to write reports, knowledge base articles, and short procedures.
  • Ability to work after hours when needed or an incident requires.
  • Ability to partake in an after-hours on-call rotation shared between other members of the infrastructure team.
  • Ability to travel to and occasionally work on-site in client data center locations, primarily South Central Ohio and on a more limited basis, Arizona.
Education and Experience:
  • Education, related training, experience, or IT certifications demonstrating ability to perform duties.
  • Experience with Microsoft Server, including Active Directory, Azure AD, Group Policy, DNS, DHCP, and ADFS.
  • Experience with physical maintenance of hardware, throughout a typical hardware lifecycle, from implementation to destruction, with hardware from vendors such as Dell, Cisco, and HP.
  • Experience working with various storage technologies, such as Pure and Dell/EMC (Isilon) and IBM, as well as cloud storage such as Wasabi and Azure.
  • 5+ years of work experience in supporting IT infrastructure services.
  • Experience working with Exchange, Isilon, and VMware administration desired.
  • Familiarity with LAN/WAN technologies, including IP addressing, switches, FC Zoning, and wireless management (preferably Cisco).
  • Familiarity with data protection platforms, such as Cohesity and Veeam, desired.
  • Familiarity with Solar Winds desired.
  • Microsoft, VMware, and Cisco certifications desired.
  • Familiarity with helpdesk ticketing systems such as ServiceNow or Service Desk Plus.
  • Bachelor's degree required.
  • Law Firm experience preferred.

Encore Talent Solutions is an Equal Opportunity Employer, respecting and seeking to empower each individual and supporting the diverse cultures, perspectives, skills, and experiences within our workforce.

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