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Service Operations Manager

2 months ago

Minneapolis, Minnesota, United States Barry-Wehmiller Companies Inc Full time
About Us:
At Barry-Wehmiller, we lead the industry in crafting innovative solutions for end-of-line packaging machinery, labeling, and automation systems. With a robust global footprint, including nine manufacturing facilities and a dedicated team of over 800 professionals, we are a reliable partner for clients worldwide, with installations in more than 50 countries. Our diverse portfolio and extensive service network provide cutting-edge technology and exceptional technical support across various sectors, including food and beverage, pharmaceuticals, automotive, and consumer goods. Our expertise spans container manufacturing, wine and spirits, and a wide array of packaging solutions, including robotic applications, integrated systems, palletizers, and advanced labeling technologies.

Position Overview:
As the Service Operations Manager, reporting directly to the Field Service Director, you will play a crucial role in ensuring the operational excellence of our Labeling product lines throughout the United States. Your focus will encompass service delivery, financial oversight, compliance with regulations, and fostering organizational growth, all aimed at achieving outstanding service quality.

Key Responsibilities:

Team Leadership and Development:
  • Recruit, develop, and mentor a high-performing field service team.
  • Promote a culture of accountability and excellence within the team.
Operational Excellence:
  • Design and enhance field service processes, procedures, and policies in alignment with corporate goals.
  • Negotiate service agreements and efficiently address billing issues.
  • Manage projects to ensure timely delivery within budget constraints.
Performance Metrics and Quality Control:
  • Establish and meet service level agreements (SLAs).
  • Track and report on team performance metrics.
  • Drive continuous improvement initiatives and implement preventive measures for quality and operational success.
Collaboration and Innovation:
  • Work collaboratively with internal teams to foster business innovation, develop service strategies, and drive revenue growth.
  • Lead strategic initiatives to enhance volume and profit margins.
Customer Relationship Management:
  • Support the CRM system and processes to strengthen customer relationships.
  • Swiftly resolve product-related issues through effective warranty management.
Training and Development:
  • Identify skill development needs for the field service team.
  • Design and implement motivational programs to engage team members.
Qualifications and Requirements:
  • Bachelor's degree in a relevant field with a minimum of 3 years of experience, or a two-year post-secondary diploma/certificate with at least 7 years of relevant experience.
  • Demonstrated leadership experience is essential.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Exceptional organizational, planning, and scheduling skills.
  • Strong written and verbal communication abilities.
Preferred Qualifications:
  • Familiarity with Microsoft Dynamics/CRM.
  • Experience with Programmable Logic Control (PLC) programming and editing.
Additional Requirements:
  • Valid driver's license and a clean driving record, with the capacity to travel by car.
  • Ability to obtain a passport for potential travel.
Physical Requirements:
  • Ability to perform various physical tasks, including sitting, standing, walking, bending, and lifting items up to 50 lbs.
  • Occasional exposure to typical machine shop hazards.
  • Willingness to travel domestically and internationally by air.
If you are committed to nurturing and leading a high-performing team in the field service sector, we encourage you to consider this opportunity to become a vital part of our dynamic organization.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V. This organization utilizes E-Verify.