Emergency Department Liaison

2 weeks ago


Cleveland, Ohio, United States Metro Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as an Emergency Department Liaison. In this role, you will serve as a primary contact for the Emergency Department, the Trauma Team, and Life Flight patients, resolving issues related to scheduling, registration, benefits verification, and payor preauthorization.

Key Responsibilities
  • Respond as a member of the Trauma Activation Team by obtaining and verifying patient information.
  • Achieve the optimal reimbursement for The MetroHealth System through registration, benefits verification, payor preauthorization, making payment arrangements, and cash collection activities for outpatient and Life Flight services that were utilized by the patient.
  • Uphold the mission, vision, values, and customer service standards of The MetroHealth System.
Requirements
  • HS Diploma or passage of a high school equivalency exam.
  • Meets one of the following:
    • 3 years of experience in insurance information collection/assessment, benefits verification, and preauthorization processing.
    • Associate's Degree in Health Care Management, OR in a related field with a course work concentration in areas such as medical billing, health care data collection, reimbursement, and/or professional service recovery.
  • Ability to read, write, and speak English in a professional manner.
  • Demonstrated skills in customer service, collecting patient demographic and insurance/payor information, and cash collection.
  • Expertise in interviewing patients/family members.
  • Knowledge of medical terminology.
Preferred Qualifications
  • Experience with computer-based billing systems.
  • Proof of completion of a medical terminology course from a recognized healthcare program.
  • Experience in an Emergency Department.


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