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Automotive Customer Service Specialist
2 months ago
- Welcome and engage with clients in a professional and friendly manner throughout their vehicle repair journey.
- Manage incoming phone calls with politeness, courtesy, and a positive attitude.
- Organize and document estimates and vehicle repair schedules.
- Create and maintain customer files while assisting in the repair coordination process.
- Confirm customer contact details, communicate repair policies clearly, and ensure all necessary documentation is completed.
- Handle administrative duties during the repair process, including repair status updates, rental vehicle arrangements, and processing sublet repairs.
- Facilitate payment processing for customers and insurance providers, ensuring accurate posting.
- Digitally scan and archive repair documentation.
- Ensure a tidy and welcoming office environment for customers.
- Perform additional tasks as required.
- Comprehensive Health Insurance.
- Dental and Vision Coverage.
- Short and Long-Term Disability Insurance, Life Insurance, and a 401(k) Plan provided by the company.
- Paid Holidays based on average daily earnings.
- Vacation Pay calculated on a 6-month average.
- Weekly Direct Deposit for payroll.
- Compensation is directly related to individual skills and ambitions.
- Opportunity for technician apprenticeship for those demonstrating exceptional personal and professional qualities.
- Strong interpersonal skills to effectively collaborate with customers, colleagues, and insurance representatives.
- Outstanding communication and customer service abilities.
- Capacity to thrive in a dynamic, fast-paced work environment.
- Physical capability to kneel, bend, squat, lift or carry items over 50 pounds, and maintain prolonged periods of sitting or standing.
- Able to work in a collision repair setting, tolerating fumes, chemicals, dust, and elevated noise levels.
- Consistent punctuality and a professional appearance are essential.
- Proficient computer skills, particularly in Microsoft Office applications.
- Must be at least 18 years old.
- Possession of a valid driver's license is required.
- Successful completion of a background check and drug screening is mandatory.
