Automotive Service Advisor

4 days ago


Madison, Wisconsin, United States Zimbrick Automotive Full time

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Zimbrick Automotive. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling service appointments, and resolving customer challenges.

Key Responsibilities

  • Provide exceptional customer service by responding efficiently, accurately, and courteously to customer inquiries and transactions.
  • Schedule service appointments and ensure accurate capture of customer service needs.
  • Resolve customer challenges by using all available resources and offering tailored solutions to meet their automotive needs.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and auditing/scanning/filing completed paperwork.
  • Greet, welcome, and direct clients to the appropriate parties.
  • Inspect client vehicles for damage and possible service needs.
  • Move client vehicles in/out of the service drive to ensure safe and efficient traffic flow.
  • Wash and dry exterior and vacuum interior of vehicles for clients.
  • Pull client vehicles up front at time of delivery.
  • Maintain loaner and demo vehicles to ensure cleanliness for client use.
  • Perform light maintenance on vehicles, including tire pressure and fluids.
  • Assist with dealership lot and service area maintenance/cleanliness.
  • Continuously look for areas of improvement throughout the dealership.

Requirements

  • An outgoing personality with strong people and listening skills.
  • Attention to detail, pride in work, strong work ethic, and a team-player attitude.
  • Proficiency in operating and navigating multiple PC-based programs at one time.
  • Proactive in problem-solving and dedicated to customer service.
  • Ability to demonstrate Zimbrick's Core Values every day.

What We Offer

  • Award-winning dealership.
  • Paid training and development.
  • Flexible schedules within core business hours.
  • Stable and experienced management.
  • Full benefits package, including 401k, match, and profit sharing.
  • Pick your path advancement opportunities.


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