Automotive Parts Specialist

4 weeks ago


Madison, North Carolina, United States O'Reilly Auto Parts Full time

Job Summary: We are seeking an experienced and skilled Automotive Parts Specialist to join our team at O'Reilly Auto Parts. As an Automotive Parts Specialist, you will be responsible for providing exceptional customer service and technical expertise to professional customers through our installer counter. Your primary focus will be on developing sales relationships with installers and professional customers, taking customer orders over the phone and online, and ensuring accurate and timely order deliveries.

Key Responsibilities:

  • Work with installers/professional customers to develop sales relationships.
  • Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
  • Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
  • Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
  • Assist on front counter as needed and, on the retail counter as needed.
  • Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
  • Assist with customer labor claims, making sure they are processed quickly and efficiently.

Requirements:

  • Strong background in mechanics.
  • Above average communication skills.
  • Hands-on knowledge of automotive repairs (desired).
  • ASE Certification (desired).

About O'Reilly Auto Parts: O'Reilly Auto Parts is a leading retailer of automotive parts, tools, and supplies. We offer a competitive total compensation package, including competitive wages, paid time off, stock purchase plan, 401(k) with employer contributions, medical, dental, and vision insurance, and opportunities for career growth.



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