Telecom Network Specialist

3 hours ago


Provo, Utah, United States Infosys Full time
Job Title: Telecom Engineer

Infosys is seeking a highly skilled Telecom Engineer to join our team. As a key member of our organization, you will be responsible for providing technical expertise, troubleshooting incidents, and performing day-to-day operational activities independently.

Key Responsibilities:

  • Assist in telecom administration activities and impact analysis on existing Data center, Network, Telecom, and Security Infrastructure.
  • Perform telecom-related change management and problem management, technology currency initiatives, and address security vulnerabilities related to network and telecom.
  • Ensure high-quality, timely, and compliant execution of all telecom-related activities.

Requirements:

  • Bachelor's degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of every year of education.
  • At least 4 years of Information Technology experience.
  • Experience in Cisco voice networks and VOIP support.
  • At least 2 years of experience in Cisco Voice and UCCE administration and maintenance.
  • Experience in Verint Maintenance & Support.
  • Experience with network management and monitoring tools such as SolarWinds and Cisco.

Preferred Qualifications:

  • Experience in Routing and Switching.
  • Knowledge of call center technologies, ConvergeOne platform.
  • Willingness to work in production support and on-call rotation for support of systems outside of normal business hours, including weekends.
  • Strong communication and analytical skills.
  • Ability to work in a team environment with diverse stakeholders.
  • Experience and desire to work in a Global delivery environment.

Additional Requirements:

  • Physical handling of telecom equipment across the premises, including the datacenter.

About Infosys:

Infosys is a global leader in consulting, technology, and outsourcing solutions. We help clients navigate their digital transformation and create a better future for people and organizations.



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