IT Support Technician

2 weeks ago


Washington, Washington, D.C., United States Planet Technology Full time

Project Duration: 8-10 Weeks

Recruitment Policy: No Third-Party Recruiters

Relocation Policy: No Relocation Offered

Position Overview:

This role primarily involves Tier 1 Help Desk responsibilities at our various support stations.

Key Responsibilities:

  • Facilitating password resets
  • Configuring Multi-Factor Authentication (MFA)
  • Unlocking user accounts
  • Providing access to Email and Office 365
  • Delivering exceptional customer service
  • Assisting incoming students with device and account setup

User Base: Over 1000 students

Support Type: All support is conducted in person, focusing on Help Desk services rather than Desktop support.

Technical Skills:

  • Basic experience with Active Directory
  • Proficiency in Windows; familiarity with Mac systems is advantageous (personal experience is acceptable)

Preferred Experience:

Experience in a higher education environment is beneficial.

Essential Qualifications:

  • 1-2 years of relevant experience
  • Strong customer service abilities
  • Proficiency in Windows; familiarity with Mac systems is a plus

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