Wireless Customer Support and Sales Associate

2 weeks ago


Hilliard, Ohio, United States 524 INC Full time
Position Overview

524 Inc. is actively seeking candidates for a pivotal role within our organization.

Our Commitment

At 524 Inc., we pride ourselves on delivering unparalleled customer service and fostering enduring connections. Our influence extends nationwide, a testament to the commitment of our team members who consistently strive for excellence in every customer interaction. Your achievements are intertwined with our mission.

Your Role

As a Wireless Customer Support and Sales Associate, you will play a crucial role in our operations. You will be the primary point of contact for customer inquiries, employing innovative solutions to address their needs. In a dynamic and collaborative setting, you will engage with diverse individuals, ensuring that each day presents new challenges and opportunities for growth.

Key Responsibilities

  • Effectively manage and respond to customer inquiries, establishing strong rapport and trust, while identifying their needs and taking appropriate actions promptly.
  • Deliver exceptional customer service through attentive listening and adapting your support approach to suit varying levels of customer experience.
  • Diagnose and resolve technical issues with equipment and systems, guiding customers through support options and resolution steps.
  • Handle sensitive customer information with the utmost confidentiality and care.
  • Strive for first-call resolution by demonstrating proactive problem-solving and comprehensive product knowledge.
  • Utilize technology to accurately gather and input customer data relevant to their inquiries.

Qualifications

  • Previous experience in sales is preferred.
  • A positive and energetic sales mindset is essential.
  • Strong organizational and time management skills are required.
  • Exhibit a high degree of integrity, motivation, and enthusiasm.
  • Detail-oriented with a focus on meeting deadlines.

Essential Soft Skills:

Ability to empathize with and understand customer concerns is crucial.

At 524 Inc., we are dedicated to creating a workplace that fosters happiness and personal growth. We value our employees and encourage continuous learning and development. Our goal is to inspire you to take pride in your work and feel valued as part of our organization. We are committed to providing exceptional work experiences and abundant opportunities for advancement.



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