Asset Protection Manager

5 days ago

Costa Mesa, California, United States Bloomingdale's Full time

About Us

Bloomingdale's is a leading luxury department store that makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale's a unique and exceptional shopping experience.

Job Overview

The Asset Protection Manager plays a critical role in supporting the assigned stores' business plan and the direction of Corporate Asset Protection. This position provides leadership, expertise, and training to the assigned store for the reduction of inventory shortage and controllable losses.

Key Responsibilities

  • Leadership: Manage and communicate the overall AP/LP effort and shortage reduction within the store. Develop and execute AP plans and shortage programs.
  • Supervision and Development: Administer and enforce company policies and standards. Recruit and hire asset protection associates, staff training, and development of staff on core responsibilities. Job performance counseling and leading process of shortage plans.
  • Developing Partnerships: Develop an open line of communication with AP and store associates, central and corporate executives. Build positive business relationships.
  • Drive Company Shortage Action Plan: Drive company shortage action plan and store-specific shortage reduction strategies across sales and support teams.
  • Audit for Compliance: Audit for compliance across all operational/merchandise security standards, including cash office, fine jewelry, and receiving.
  • Identify and Communicate Shortage Risks: Identify and communicate shortage-related risks due to non-compliance with outbound/inbound receiving/COT/NCTs/RTVs/Damages/CDTs standards.
  • Leverage Support Process Standards: Leverage support process standards to drive productivity and maximize support payroll.
  • Educate and Execute Emergency Preparedness: Educate and execute emergency preparedness/physical security for associates and customers.
  • Lead Store Safety Culture: Lead store safety culture and program compliance. Complete detailed analysis of all customer/employee accidents, addressing causes and avoiding repetition of incidents.
  • Build Awareness of Theft and Fraud Mitigation: Build awareness of theft and fraud mitigation strategies across the selling and support teams.
  • Responsible for Administering/Enforcing AP Policies: Responsible for administering/enforcing AP policies/standards.
  • Investigate/Resolve Internal Theft Cases: Investigate/resolve internal theft cases in partnership with Central AP.
  • Responsible for Reporting Non-Productive Detainments: Responsible for immediately reporting all non-productive detainments to Trade Area AP or Central AP partner.
  • Administration & Technical Skills: Develop and implement store shortage plans. Responsible for all internal investigations and external case management. Testify in civil and criminal court proceedings. Maintain and adhere to payroll, expense, and capital budgets.
  • Network with Local Law Enforcement: Network with local law enforcement, mall management, other retailers, and legal counsel.
  • Provide a Safe Environment: Provide a safe environment for customers and associates.

Qualifications and Competencies

  • We encourage candidates with a bachelor's degree or equivalent work experience in a related field to apply.
  • 3-5 years direct experience.
  • Excellent communication skills - ability to identify and communicate site-specific ideas and programs.
  • Ability to work with all levels of management.
  • Working knowledge of physical security aspects of the job, including alarms, EAS, CCTV, and lock and key.
  • Ability to make solid business decisions, make recommendations, and implement necessary changes.
  • Highly organized and ability to adapt quickly to changing priorities.
  • Must be a team player.

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