Shelter Operations Manager: Leading Change in Affordable Housing

4 weeks ago

Seattle, Washington, United States Low Income Housing Institute Full time
About Us

The Low Income Housing Institute (LIHI) is a 30-year-old organization dedicated to developing innovative solutions to homelessness, advocating for housing justice, and providing supportive services.

We own and manage over 3,000 affordable housing units, including rental housing, permanent supportive housing, and transitional housing. Our properties serve diverse populations, such as families, singles, seniors, veterans, young adults, immigrants, low-wage workers, and people living with physical and mental disabilities.

Job Summary

We are seeking an experienced Shelter Operations Manager to join our team. This role will supervise activities at the site, maintain a safe environment for program participants, and provide emergency coverage as needed.

Responsibilities
  • Staff Support and Supervision
    • Hire, supervise, and train staff, volunteers, interns, and interface with vendors, contractors, consultants, and community members.
    • Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
    • Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
  • Program Management and Coordination
    • Provide an on-site presence, monitoring the Enhanced Shelter and surrounding areas.
    • Coordinate activities, staffing, and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of clients.
    • Enforce rules and guest policy.
    • Assist clients/participants in completing move-in and move-out paperwork.
    • Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.
    • Provide outreach and info to neighborhood organizations, clients, and the Community Advisory Committee.
    • Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds, and the perimeter of the site.
    • Assist in preparing vacant units, including light maintenance, cleaning, and coordinating with vendors in a timely manner.
    • Maintain inventory of basic supplies and assist in ordering supplies.
    • Respond to clients' concerns and questions regarding the program.
    • Respond to emergencies on site, being on-call with cell phone, and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns, and other related issues.
  • Qualifications
    • Two years' experience working in the property management or human services field.
    • Experience providing services to low-income and/or homeless men and women.
    • Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental health, and class issues, and a demonstrated commitment to low-income communities.
    • One year experience working on leading a program or project with staff and volunteers.
    • Ability to effectively supervise staff, interns, and volunteers, and to work with confidential, sensitive information and maintain confidentiality.
    • Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow up.
    • Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
    • Proficient in Microsoft Office, PowerPoint, and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
    • Proven ability to work with minimal supervision.
    • Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor.
    • Respect for homeless people, diplomacy/tact, and an optimistic approach are essential.
    • Excellent communication skills.
    • Valid driver's license and working vehicle required.
    • Criminal background check and drug screening test required.
    Benefits

We offer a competitive salary range of $65,500-70,000 annually, DOE, plus medical, dental, vision, retirement, life insurance, long-term disability insurance, and sick leave. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays.

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