Director of Community Development for Affordable Housing

4 weeks ago

Seattle, Washington, United States BELLWETHER HOUSING Full time

Bellwether Housing is a trailblazer in transforming lives by breaking down housing barriers, empowering individuals and families, especially those from marginalized communities. We're embarking on an ambitious mission to build and acquire 2,500 homes by 2025.

Position Overview

We're seeking a Director of Community Development for Affordable Housing to manage the overall operations of The Rise, maximizing occupancy levels and property values while building and cultivating a strong and motivated team. You will work directly with outside agencies providing services and case management to residents and act as a liaison with Plymouth employees at Blake House and other external stakeholders.

Your Impact
  1. Provide professional, responsive, caring, and knowledgeable interactions with applicants and residents, resolving complaints or client concerns in a respectful and helpful manner.
  2. Collect rents, post legal notices, monitor delinquencies, and process evictions in a consistent manner according to Bellwether's standards.
  3. Process monthly rent payments, post to resident accounts, and reconcile accounts as appropriate.
  4. Supervise and mentor the Maintenance Supervisor, complete performance evaluations, set performance goals, recognize accomplishments, and identify training needs.
  5. Monitor the performance of the onsite facilities team ensuring that work orders, turns, and common area cleaning are conducted according to the standards of Bellwether Housing.
  6. Supervise and mentor Assistant Property Manager II and Leasing Associate, complete performance evaluations, set performance goals, recognize accomplishments, and identify training needs.
  7. Responsible for recruiting, interviewing, corrective feedback, and hiring of all direct reports.
  8. Oversee all aspects of leasing vacant units including marketing, showing units, and assisting applicants to accurately complete rental applications and provide required supporting documentation.
  9. In conjunction with the Compliance Department, qualify applicants according to Bellwether's screening criteria and building-specific income restrictions.
  10. Conduct annual re-certification of residents to maintain compliance with funder regulatory agreements.
  11. Collaborate with the Facilities Team to coordinate work orders, preventative maintenance, capital repairs, and unit turnover work.
  12. Collaborate with Resident Services to provide resources and referrals to residents and improve housing stabilization for residents.
  13. Collaborate with Resident Services to build community by conducting regular building events and coordinating monthly residential newsletters.
  14. Champion and cultivate an inclusive work environment.
Requirements
  • High school diploma, GED, or equivalent education or experience preferred.
  • Minimum 1 year experience supervising staff.
  • 3+ years prior apartment management; experience managing residents and/or mixed-use real estate properties of 245+ units.
  • Previous affordable housing compliance experience that demonstrates knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.
  • Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement - or equivalent training/education.
  • Proficient in Microsoft Office 365 applications.
  • Excellent written and verbal communication skills.
  • Ability to always exercise discretion and confidentiality.
  • Experience applying fair housing laws and local landlord/tenant laws.
  • Exceptional customer service aptitude including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.
  • Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.
  • Excellent interpersonal skills to apply in diverse working situations with co-workers, direct reports, and internal and external stakeholders.
  • Proven ability to work independently and as part of a team.
  • Experience working with Yardi property management software or equivalent.
  • Completion of WSHFC Tax Credit Fundamentals and advanced training workshops.
  • Certified Occupancy Specialist or Certified Professional of Occupancy designation.
  • CCTV, surveillance experience.
  • Access control experience and expertise.
  • Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.
  • Experience working with Yardi or equivalent property management software.
  • Experience with new property lease-up.
  • Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
  • Experience working with social service programs for diverse populations and making referrals as appropriate.
  • Prior cleaning and light maintenance experience in a work environment.
  • Must be able to perform non-repetitive lifting of at least 25 lbs.
  • Bilingual in English/Spanish, English/Tigrinya, or English/Amharic preferred.
What We Offer
  • Competitive compensation accompanied by a generous benefits package ($68,670 - $103,006 annually).
  • Medical, dental, and vision insurance.
  • A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
  • Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
  • An ORCA Transit Pass to navigate the city with ease.
  • Up to 27 paid days off in your first year and 8 paid office closure days.
  • The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

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