Site Support Specialist

3 hours ago


Nashville, Tennessee, United States Softpath System, LLC. Full time
Job Title: Site Support Engineer

We are seeking a highly skilled Site Support Engineer to join our team at Softpath System, LLC.

Job Summary

The successful candidate will be responsible for providing technical support and maintenance for our computer hardware, software, and peripherals. This includes installing and configuring new equipment, resolving technical issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Install and configure computer hardware, software, and peripherals
  • Manage user accounts, permissions, and access controls
  • Provide technical expertise and end-user support for Microsoft Windows platform
  • Resolve issues with internet connectivity, printers, scanners, phones, and other equipment
  • Support growing mobility platform (iOS, Android, and Windows-based platform)
  • Support Microsoft Office 365/Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
  • Support Remote Connectivity, VPNs, remote environments, remote apps, etc.
  • Support Mobile Device Management Platforms (Intune)
  • Ensure effective escalation management and resolution of field support issues
  • Deliver high-quality support and service level
  • Document and maintain accurate records of incidents and resolutions
  • Assist other IT teams in resolving technical issues
  • Manage and resolve incidents reported by users
  • Provide support to end-users, both remotely and on-site
  • Manage and track IT assets
  • Assist in the procurement process for new equipment and software
Requirements
  • Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
  • 5+ years of experience in Site Support role
  • ITIL Foundation Certified
  • Excellent communications and presentation skills
  • Strong understanding of IT infrastructure and technologies
About Us

Softpath System, LLC. is a leading provider of IT services and solutions. We are committed to delivering high-quality support and service to our clients.


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