Technology Support Specialist

2 weeks ago

Nashville, Tennessee, United States Sitechtr Full time
Job Title: Technology Support Specialist

Sitech Tri-Rivers is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our support team, you will provide primary assistance, support, and training for our customers in a designated territory.

Responsibilities:
  • Assist and perform installation of machine control systems, including GCS9000, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble, and Spectral Laser Systems.
  • Train and support customers in the use of machine control, site positioning, intelligent compaction, and paving control systems and office software.
  • Receive first call from customers in designated region and provide timely service, utilizing other Service and Support Specialists as needed.
  • Support Technology Sales Representatives and customers to ensure proper technology solutions are selected, sold, trained on, and utilized properly to achieve targeted benefits.
  • Develop and maintain strong customer relationships and ensure customers are getting the maximum ROI through support, training, and after-sales follow-up.
  • Maintain responsibility for vehicle, demo inventory, computer, and/or any other company assets entrusted to you to perform your job duties.
  • Escalate any unresolved issues in an effective and time-efficient manner to the proper associates.
  • Research common problems identified with machine guidance systems and determine required corrective outcomes as and when required.
  • Work directly with Trimble and Sitech support staff along with associates of heavy equipment OEMs staff on matters of sales, support, and other field activities.
  • Maintain responsibility for all company assets issued to you, including demo equipment, field service equipment, vehicles, computers, and paperwork.
  • Consistently follow all job and office-related policies and procedures.
Requirements:
  • B.S. Degree in Civil Engineering preferred or related work experience.
  • Extensive survey and construction experience in Heavy Civil Construction, including commercial site development and paving.
  • Experience working with Trimble GC900, Trimble Earthworks, CAT Accugrade, CAT Grade, Trimble, and Spectral Laser Systems preferred.
  • Exhibits communication skills necessary to sell premium technology products.
  • Demonstrated leadership ability and initiative.
  • Strong work ethic and can-do attitude.
  • Day-to-day travel in middle Tennessee required; and some overnight trips in West Tennessee and North Mississippi required.
Work Conditions:
  • All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements:
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 50-80 pounds occasionally.

Sitech Tri-Rivers is an equal opportunity employer. Minorities/Women/Veterans/Disabled are encouraged to apply.

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