Onsite Account Support Specialist

2 weeks ago

Nashville, Tennessee, United States Wellpath Full time
About the Role

We are seeking a highly organized and detail-oriented Account Support Specialist to join our team at Wellpath. In this role, you will provide essential support to our Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, and record-keeping.

Key Responsibilities
  • Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff.
  • Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status.
  • Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department.
  • Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis.
  • Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client. Obtain and manage medical records from outside providers and provide timely information to the client.
Qualifications & Requirements
  • College degree or related experience.
  • 2 to 5 years of professional experience preferably in a medical or healthcare environment.
  • Must have outstanding Interpersonal communication (verbal & written) and telecommunication skills.
  • Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers.
  • Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar.
  • Computer proficiency with specific skills in MS Word, Excel and Power Point.
  • Should have excellent attention to detail and be comfortable working under tight timelines.
About Wellpath

Wellpath is a mission-driven organization with a people-first culture. We are committed to creating an inclusive environment for all employees and celebrate diversity. If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. We may be just the right fit for you or one of our many other roles.

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