Culinary Expo/Room Service Specialist

1 week ago


Las Vegas, Nevada, United States Tuscany Suites and Casino Full time
Job Overview

We are seeking a part-time Culinary Expo/Room Service Specialist to join our team.

KEY RESPONSIBILITIES

  • Verify all orders and position food requests in the service area for culinary staff.
  • Ensure timely delivery of all meals from the kitchen.
  • Present all dishes with the appropriate quality and aesthetics for service.
  • Facilitate prompt pickup of meals by food servers.
  • Coordinate the timely serving of appetizers.
  • Ensure all re-prepared and returned meals are served according to guest specifications.
  • Maintain a ticket for every item leaving the kitchen.
  • Exhibit strong multi-tasking abilities to keep the fast-paced kitchen operations efficient.
  • Address any arising issues swiftly and effectively.
  • Possess comprehensive knowledge of the entire menu and proper food presentation techniques.
  • Foster positive working relationships with fellow food service staff, including servers, runners, and bus personnel.
  • Adhere to all sanitation and safety protocols.
  • Expedite food from the kitchen to dining areas as required.
  • Provide descriptions of dishes upon serving, addressing any guest inquiries regarding the menu.
  • Complete assigned side tasks and other duties as directed by management.
  • Assist with food delivery to dining areas and packaging takeout orders as needed.
  • Input all Room Service orders into the Point of Sale system, ensuring accuracy of guest details for delivery.
  • Ensure availability of supplies in the service area for efficient order setup and delivery.
  • Maintain thorough knowledge of the entire room service menu, including food presentation and beverage selections for upselling.
  • Be knowledgeable about hotel services, features, and local attractions to accurately respond to guest inquiries.
  • Address all guest questions courteously.
  • Inform guests of estimated delivery times and assist with expedited service requests as necessary.
  • Resolve guest complaints within the scope of authority, escalating to a supervisor when needed.
  • Oversee the setup of Tuscany Amenity for Room Service.
  • Process charges for amenity orders and coordinate delivery with relevant departments.

QUALIFICATIONS

  • Must be at least 21 years old.
  • Minimum of 1 year experience in a similar role, such as expeditor, cook, server, or Room Service order taker.
  • Strong listening skills and sound judgment.
  • Basic mathematical skills including addition, subtraction, multiplication, and division.
  • Exceptional customer service abilities and interpersonal skills for effective communication.
  • Professional appearance and demeanor are essential.
  • Availability to work varied shifts, including weekends and holidays.
  • High school diploma or GED is required.
  • Current SNHD and TAM cards are necessary.

The physical demands of this position require the ability to talk, hear, and stand for extended periods. Frequent tasks include reaching, bending, stooping, carrying, pushing, and lifting objects up to 50 pounds. The role involves substantial repetitive motion of the wrists, hands, and fingers, and requires working in an environment with exposure to secondhand smoke and elevated noise levels.


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