Jewelry Sales Team Lead

3 weeks ago


Atlanta, Georgia, United States Icebox Diamonds & Watches Full time

About Icebox Diamonds & Watches

We are a family-owned and operated luxury jewelry retailer with over 40 years of experience. Our team is our greatest asset, and we strive to create a fun and supportive work environment that celebrates our employees' contributions.

Job Summary

We are seeking a highly motivated Sales Supervisor to join our team at the Icebox Boutique at Saks Fifth Avenue in Phipps Plaza. As a Sales Supervisor, you will be responsible for providing exceptional customer service, meeting sales goals, and managing the sales team.

Responsibilities

  • Assist customers in selecting fine jewelry merchandise in a luxury brand environment
  • Meet or exceed personal and boutique sales goals and CRM targets
  • Develop and implement a strategic schedule for the boutique location
  • Manage the sales team to achieve growth and hit sales targets
  • Build and maintain strong customer relationships by understanding their needs
  • Maintain Icebox standards, including replenishment and presentation, as well as the general appearance and cleanliness of the store
  • Develop and maintain a successful CRM by capturing client information
  • Handle customer transactions professionally, efficiently, and accurately
  • Navigate POS systems and process sales
  • Resolve customer inquiries and complaints
  • Assist in updating social media channels with new offerings

Benefits

  • 80 hours of paid time off
  • Health, dental, and vision insurance
  • Life and disability insurance

Requirements

Experience in luxury retail sales and management is preferred. Ability to work in a fast-paced environment and provide exceptional customer service is essential.



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