Luxury Sales Professional
3 weeks ago
Job Title: Luxury Sales Professional
Job Summary:
We are seeking a Luxury Sales Professional to join our team at Blue Nile. As a Luxury Sales Professional, you will be responsible for providing exceptional customer service and educating customers about fine jewelry purchases.
Responsibilities:
- Communicate the Blue Nile difference and instill trust and confidence in our brand
- Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
- Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
- Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
- Effectively resolve complex customer service challenges, finding solutions that exceed customer expectations
- Help create and maintain a service culture focused on the customer, enhance the buying experience, and build relationships that lead to long-term business growth
- Continuously maintain excellent attendance and punctuality
- Consistently achieve or exceed company sales and service goals
- Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer
Requirements:
- Previous retail sales or customer service experience required
- High School Diploma or GED
- Jewelry experience a plus but not required
- Excellent interpersonal, creative problem-solving, organizational, and time management skills
- Excellent listening, written, and verbal communication skills
- Strong attention to detail and high integrity
- Ability to work within deadlines in a fast-paced environment
- Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
- Ability to stand for extended periods of time
- Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
- Authorized to work in the U.S
Benefits:
The hourly pay range for this job is $16.52 - $23.95. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage, and 401(k) employer match amongst other benefits for eligible positions.
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