Chief Executive Officer and General Manager
2 weeks ago
Hiawatha Broadband Communications, Inc. (HBC), a subsidiary of Schurz Communications, is a leading provider of telecommunications services in the southeastern Minnesota and west-central Wisconsin regions. With a dedicated team of approximately 100 employees, HBC is committed to delivering exceptional fiber and wireless broadband services to rural and underserved communities. We are in search of a dynamic Chief Executive Officer & General Manager to spearhead our operations.
The ideal candidate will be responsible for formulating and executing the go-to-market strategy while ensuring excellence in customer service, engineering and operations, sales, marketing, financial oversight, and community relations. This role demands a visionary leader who can inspire a high-performing team to achieve outstanding customer satisfaction and drive financial and operational success in our expanding service areas.
Position Type: Full-time
Location: In-office
Reports To: Executive Vice President
Key Responsibilities:
- Provide strategic leadership in employee relations, focusing on recruitment, coaching, and fostering a collaborative work environment.
- Design and implement business strategies and operational plans to fulfill HBC's service objectives and financial targets.
- Oversee local operations to ensure efficiency, profitability, and adherence to regulatory standards.
- Act as a brand ambassador, building strong relationships with community leaders, customers, and stakeholders.
- Champion a customer-focused culture that prioritizes exceptional service and satisfaction.
- Drive revenue growth through innovative sales strategies, marketing initiatives, and incentive programs.
- Identify and pursue new business development opportunities aligned with market trends and community needs.
- Support the introduction of innovative product solutions to enhance average revenue per user (ARPU).
- Lead the budgeting process and ensure alignment with financial performance objectives.
- Manage costs effectively to maximize profitability.
- Ensure timely and on-budget delivery of new technology and fiber investments.
- Deliver high-quality products and services, consistently achieving high Net Promoter Scores (NPS).
- Enhance operational processes to improve efficiency and effectiveness.
- Monitor operational performance and make necessary adjustments to achieve optimal results.
- Bachelor's degree in engineering, technology, or a business-related field; an MBA or advanced degree is highly preferred.
- A minimum of 10 years of progressive experience in sales, marketing, or engineering operations within the fiber or cloud service technology sectors.
- Prior experience in a General Manager role or similar position with a focus on P&L management and operational excellence.
- Proven ability to foster community, customer, and employee relations.
- Exceptional communication, negotiation, and stakeholder management skills.
- Strong financial acumen and data-driven strategic thinking.
- Willingness to reside within close proximity to the HBC service area.
- A deep appreciation for company culture and the vital role of team members in the success of the organization.
Becoming part of an award-winning team that values employee well-being and community engagement. We offer a comprehensive benefits package, including health and dental insurance, a 401(k) plan with company matching, generous paid time off, and a wellness program. We encourage our employees to give back to the community, providing each employee with a paid day for volunteer activities. At HBC, we strive to create an environment that nurtures individual talents and fosters personal growth.
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