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Client Support Specialist

2 months ago

Winona, Minnesota, United States RTP Company Full time


The Customer Service Assistant is responsible for executing administrative tasks associated with the customer service department. This includes, but is not limited to, scanning documents, data entry, indexing, and managing updates related to sales representatives. The role is structured for 30 hours per week, with the potential to extend to 40 hours during peak periods throughout the year.

Key Responsibilities:
  • Precisely scans and organizes invoiced order documentation for accounting purposes.
  • Indexes data into the OnBase management system.
  • Conducts accurate data entry for internal stock orders and supplier evaluations.
  • Performs additional tasks as assigned or as necessary.
Qualifications:

Skills and Competencies:
  • Strong organizational skills with a keen attention to detail.
  • Ability to manage multiple tasks and work collaboratively as well as independently.
  • Capable of following directions from various team members and departments.
  • Maintains confidentiality and exercises discretion and sound judgment.
  • Consistent attendance is a critical aspect of this role.
  • Proficient in reading, writing, and speaking English.
Education and Experience:
  • High School Diploma or equivalent is mandatory.
  • 1 to 3 years of experience in an administrative capacity is preferred.
  • A minimum of 1 year of experience in data entry or order processing is required.
  • Experience with MS Office applications, including Outlook, is essential.
Physical Demands and Work Environment:

CONTACTS: Internal - Frequent; External - Infrequent

Contacts primarily involve exchanging information of a routine nature.

Regularly:
  • Communicates through phone, email, and in-person interactions.
  • Required to sit for extended periods.
  • Operates a computer and standard office equipment such as copiers and printers.
  • Engages in verbal communication to facilitate daily transactions.
Frequently:
  • Walks and utilizes stairs to navigate the office.
Occasionally:
  • Lifts and/or moves items weighing up to 20 lbs.
The work environment is a standard office setting with a generally low noise level due to office equipment.