Senior Vice President and General Manager
7 days ago
We are seeking a highly experienced and visionary leader to join our team as President and General Manager at Hiawatha Broadband Communications. As a key member of our executive team, you will be responsible for driving the company's strategic direction, overseeing operational activities, and ensuring the delivery of exceptional customer service.
Key Responsibilities- Leadership and Management: Provide inspirational leadership to a high-performing team, fostering a positive and rewarding work environment that encourages collaboration and innovation.
- Strategic Planning: Develop and implement business strategies, plans, and procedures to meet the company's service objectives and financial goals.
- Operational Excellence: Oversee all local operational activities to ensure efficiencies, profitability, and compliance with regulations and company policies.
- Customer Relations: Build strong relationships with customers, community leaders, and key stakeholders, promoting a customer-centric culture that emphasizes exceptional service and high satisfaction.
- Sales and Revenue Growth: Drive sales growth through effective incentive programs, marketing tactics, and strategy campaigns, with a focus on revenue-driven initiatives.
- Financial Management: Direct the company's financial performance, including budget development, forecasting, and cost management, to ensure optimal profitability.
- Process Improvement: Support the implementation of evolving market-driven innovative product solutions to achieve expanding ARPU targets, while ensuring the delivery of high-quality products and services.
- Education: Bachelor's degree in engineering, technology, or a business-related field; MBA or advanced degree highly preferred.
- Experience: At least 10+ years of successful progressive experience in sales, marketing, or engineering operations within the fiber or cloud service-based technology industry.
- Leadership: Previous role as a GM or similar capacity, leading P&L management while bringing operational excellence in a competitive environment.
- Skills: Excellent communications, negotiation, and stakeholder management skills, with strong financial acumen and data-oriented strategic thinking.
- Location: The successful candidate will be required to live within or very close proximity to our HBC location in Winona, MN service footprint.
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