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Client Support Specialist

2 months ago

Winona, Minnesota, United States RTP Company Full time


The Customer Service Assistant is responsible for executing administrative tasks that support the customer service operations. This role includes essential functions such as scanning, data entry, indexing, and managing changes related to sales representatives. The position typically requires a commitment of 30 hours per week, with the potential to extend to 40 hours during peak periods throughout the year.

Key Responsibilities:
  • Efficiently scans and organizes invoiced order documentation for accounting purposes.
  • Indexes data into the OnBase management system.
  • Conducts precise data entry for internal stock requests and supplier performance evaluations.
  • Performs additional tasks as assigned or as necessary.
Qualifications:

Skills and Competencies:
  • Strong organizational skills with a keen attention to detail.
  • Ability to manage multiple tasks and work collaboratively as well as independently.
  • Capable of following directions from various team members and departments.
  • Maintains confidentiality and demonstrates discretion and sound judgment.
  • Regular attendance is a critical aspect of this role.
  • Proficient in reading, writing, and speaking English.
Education and Experience:
  • High School Diploma or equivalent is required.
  • 1 to 3 years of experience in an administrative capacity is preferred.
  • A minimum of 1 year of experience in data entry or order processing is required.
  • Experience with MS Office applications, including Outlook, is necessary.
Physical Requirements and Work Environment:

CONTACTS: Internal - Frequent; External - Rarely

Interactions typically involve the exchange of information that is not highly sensitive.

Regularly:
  • Communicates through phone, email, and in-person interactions.
  • Required to sit for extended periods.
  • Operates a computer and standard office equipment such as copiers and printers.
  • Engages in verbal communication to facilitate daily transactions.
Frequently:
  • Walks and uses stairs to navigate the office environment.
Occasionally:
  • Lifts and/or moves items weighing up to 20 lbs.
The work is conducted in a standard office setting with a generally low noise level due to office equipment.