Site Lead for Customer Experience

3 days ago


Minneapolis, Minnesota, United States Gateway Fiber Full time
About Us
Gateway Fiber is a dynamic and innovative company that is revolutionizing the way people access the internet. We are seeking a talented Customer Service Site Lead to join our team and help us deliver exceptional customer experiences.

Job Description
The Customer Service Site Lead will be responsible for managing a team of Customer Service Representatives, Schedulers, and Workforce Management Coordinators. Key responsibilities include:
  • Leading and managing the on-site team to ensure efficient workflows and excellent customer service.
  • Providing coaching, guidance, and support to team members to enhance performance and professional growth.
  • Conducting regular team check-ins and meetings to align on goals, review progress, and address challenges.
  • Overseeing performance management, including evaluations, feedback, and development plans.

Requirements
To succeed in this role, you will need:
  • A strong commitment to delivering exceptional customer experiences and resolving issues effectively.
  • Proven ability to lead, inspire, and develop a team to achieve high performance and maintain a positive work environment.
  • Experience in workforce management, scheduling, and optimizing team productivity.

What We Offer
We offer a competitive salary of $70,000 - $90,000 per year, comprehensive benefits, and opportunities for career growth and development.

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