Business Relationship Support Representative

3 weeks ago


Charlotte, North Carolina, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Business Relationship Support Representative to join our Global Treasury Management team at Wells Fargo. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Service treasury management products and services to meet and exceed client needs
  • Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors, and Relationship Managers
  • Identify trends through client interactions and suggest products, procedures, or services to streamline client interactions
  • Train clients on products and services to ensure optimal delivery and meet implementation needs
  • Perform post-implementation product usage and customer billing reviews
  • Identify opportunities for process improvements and collaborate with peers, colleagues, and managers to resolve issues and achieve goals
Requirements
  • 2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, or education
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively in a team environment and across all organizational levels
  • Ability to work in a fast-paced deadline-driven environment
What We Offer

As a Business Relationship Support Representative at Wells Fargo, you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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