Housekeeping Supervisor
14 hours ago
Pyramid Global Hospitality is a company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
As a Housekeeping Supervisor / Inspector, you will be responsible for ensuring that all guest rooms, public areas, and back of the house work areas meet the established standards in order to maximize guest satisfaction and revenue. This includes checking rooms daily to ensure that the quality standards are being maintained by the Room and House Attendants, reporting all maintenance issues to Engineering in a timely manner, and assisting with/expediting special guest requests such as requests for extra towels, blankets, and/or pillows.
Responsibilities
• Conduct daily room checks to ensure quality standards are being met
• Ensure all guest rooms, public areas, and back of the house work areas meet established standards
• Report maintenance issues to Engineering in a timely manner
• Assist with/expediting special guest requests
• Work with team members to develop their skills
• Assist team members in securing all supplies and tools necessary for the completion of their jobs as needed
Requirements
The ideal candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment, and demonstrate the ability to supervise others. The minimum qualifications for this position are:
• Minimum six months housekeeping Inspector experience in a hotel property of similar size and quality
• Lightspeed experience/knowledge preferred
• Knowledge of Hotel policies applicable to housekeeping, especially those relating to safety and security of guest and Hotel property
• Ability to stand, walk, bend, reach, and move continuously to inspect rooms on all floors of the Hotel
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful, and flexible
• Ability to provide clear direction, instruction, and guidance to team members
• Ability to organize and prioritize work and meet deadlines
• Ability to work a varied schedule that may include mornings, evenings, nights, and weekends, holidays
• Must be able to lift up to 30 lbs, push, pull, stand for 8 or more hours a day
Hotel Adeline is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
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