Client Relations Coordinator

2 weeks ago


Lanai, Hawaii, United States Atlantic Aviation Full time
Job Overview

Why You Will Enjoy This Role
Are you passionate about delivering exceptional service in the aviation sector? If you thrive in a dynamic environment and enjoy engaging with high-profile clients, this position as a Guest Experience Specialist at Atlantic Aviation could be the right fit for you.

Position Summary
As the initial point of contact for guests arriving at our facility, you will have the unique opportunity to collaborate with various corporate flight departments and esteemed clientele. Your role will involve executing tasks that enhance the experience for corporate aircraft, cargo, and passenger charters, along with other general aviation services.

Compensation
This role offers a competitive hourly wage ranging from $16 to $18. Flexibility is essential, as the position requires availability for various shifts, including overtime, weekends, holidays, and on-call duties.

Key Responsibilities

  • Deliver professional service and support to clients.
  • Arrange hotel and catering services for incoming and outgoing flights.
  • Process transactions related to customer purchases and fuel services.
  • Collaborate closely with line service teams and pilots to fulfill all customer service requirements.
  • Coordinate ground handling services efficiently.
  • Manage communications with airport agencies regarding flight arrivals and departures.
  • Assist with various customer service tasks as needed.

Qualifications

  • Experience in customer service or hospitality.
  • High school diploma or equivalent.
  • Must be at least 18 years old.
  • A valid state driver's license is required.
  • Ability to perform basic mathematical calculations.
  • Current residency in Hawaii is mandatory.
  • Must be eligible to obtain an AOA badge and successfully pass TSA Security Threat Assessment.
  • Must clear a 10-year FBI background check.

Additional Information
We are committed to maintaining a drug-free workplace and conduct pre-employment substance testing.

Atlantic Aviation is proud to be an equal opportunity employer, welcoming applications from females, minorities, veterans, and individuals with disabilities.



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